Brand Onboarding Lead (UK)

Antler; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A dynamic startup is looking for a personable Brand Onboarding Lead to join their team in the UK. In this sales-focused role, you will act as the first point of contact for new brands, helping them navigate the onboarding process. Your mission is to convey the value of the platform, ensuring a positive first experience. This position offers flexibility in working remotely or from the London office, along with various perks such as gym membership and performance bonuses.

Benefits

Gym Membership

Free Tech

Coworking Membership

Performance-Based Bonus/Commission

Flexible Holidays

Cool Workspace

Qualifications

• Proven experience in sales, client onboarding, or account management in marketing or tech.
• Excellent communication and persuasion skills.
• Highly organized and detail-oriented.
• Comfortable using various management tools.
• Proactive and empathetic attitude towards clients.

Responsibilities

• Identify and reach out to potential brands and agencies.
• Guide new clients through the onboarding process.
• Act as the primary contact during onboarding.
• Collaborate with internal teams for client satisfaction.
• Gather client feedback to improve processes.

Skills

Sales experience

Communication skills

Organizational skills

Empathy towards clients

Familiarity with tools like Airtable, Notion, Slack

Tools

Airtable

Notion

Slack

CRM software

Job description

Overview

Brand Onboarding Lead UK — Twirl is looking for a super personable Brand Onboarding Lead to join our team in the UK. In this sales-focused role, you’ll be the first point of contact for new brands and agencies, helping them understand the value of Twirl and guiding them through a seamless onboarding process. Your mission is to convince potential clients to join our platform, explain how it works, and ensure their first experience with Twirl is smooth, impactful, and sets them up for success.

Responsibilities

• Sales and Outreach: Identify and reach out to potential brands and agencies, introducing them to Twirl’s platform and services.
• Sales and Outreach: Effectively communicate the value and benefits of Twirl, tailoring your pitch to each client’s unique needs.
• Sales and Outreach: Build trust with decision-makers and marketers to convert leads into long-term partners.
• Onboarding New Clients: Guide new brands and agencies through the onboarding process, ensuring they understand and can maximize Twirl’s features.
• Onboarding New Clients: Provide personalized support to answer questions, set up accounts, and address any concerns during onboarding.
• Client Success: Act as the primary contact during onboarding, ensuring a seamless and positive experience for every new client.
• Client Success: Collaborate with internal teams to ensure smooth handoffs and ongoing client satisfaction.
• Client Success: Gather feedback from new clients to improve the onboarding process and refine sales strategies.

Qualifications

• Proven experience in sales, client onboarding, or account management, ideally in marketing, content, or tech industries.
• Excellent communication and persuasion skills with the ability to build trust and rapport quickly.
• Highly organized and detail-oriented, ensuring no step of the onboarding process is missed.
• Comfortable using tools like Airtable, Notion, Slack, and CRMs to manage workflows and client interactions.
• A proactive and empathetic attitude, putting client success at the center of everything you do. 3

Work Environment

While you can work remotely, we’d love to have you in our London office as much as possible! We’re a strong, fun team, and working together in our cozy North Greenwich office (just 2 minutes from the station) is always more exciting. Expect daily Grind coffee runs, a comfy workstation, and the best colleagues to collaborate with. That said, remote work is absolutely fine (we all do it now and then), or you can even spend a few weeks abroad if you’d like a change of scenery. All we ask is: You have a strong Wi-Fi connection. A comfortable workspace (we’ll cover coworking when you’re abroad). An overlap of at least 6 hours with UK timezone—whether that means working nights or mornings is up to you.

What Twirl Offers

• A Thrilling Work Environment: Be part of one of the most exciting creative industries right now. While we’re a startup, we pride ourselves on professionalism and have worked hard to become a thought leader in the UGC space. It’s an absolutely thrilling ride to be part of a hard-working, FUN team (it will never get boring—in the best way).
• Work with the Coolest Brands: Build direct relationships with key decision-makers and marketers in the consumer brand space—and enjoy the perks of receiving their awesome products at our office!
• Gym Membership: A body that moves thinks faster—we’ve got your fitness covered.
• Free Tech: We’ll equip you with the tools you need to do your best work.
• Coworking Membership: If you’re working abroad, we’ll cover a coworking space so you stay productive and connected.
• Performance-Based Bonus/Commission: Your success is our success, and we’ll reward great performance accordingly.
• Flexible Holidays: Unlimited time off, as long as you get sh*t done!
• Cool Workspace: A cozy office in North Greenwich, complete with daily Grind coffee runs, a comfy setup, and amazing colleagues.

How to Apply

Interested? Apply today! We’d love to hear from you. Please submit a 60-second intro video via Loom along with your LinkedIn profile—that’s all we need for now!

Additional Information

Shortlisted candidates are invited to a screening task. After that, candidates will be contacted for an initial interview with our founder.

Twirl is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.