Brand Liaison Coordinator

Manchester Arndale; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A shopping center in Sunderland seeks a Brand Liaison Coordinator to engage with retail partners and contribute to client reports. You will manage tenant relationships and assist with marketing initiatives. Strong communication and organizational skills are essential for this role, which operates Monday to Friday. Join a team committed to a positive customer experience in a dynamic environment.

Qualifications

• Experience in tenant relations and handling commercial queries.
• Ability to maintain confidentiality and integrity in the workplace.
• Strong numeracy and IT skills are essential.

Responsibilities

• Liaise with tenants, providing support and information.
• Compile monthly client reports and assist the Centre Director.
• Coordinate community promotions and manage space bookings.

Skills

Excellent understanding of commercial needs

Excellent communicator

Self-motivated

Good organization

Excellent numerical skills

Good IT skills (PowerPoint, Excel)

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working:Monday to Friday 09:00am-17:30pm

The Brand Liaison Coordinator reports to the Centre Director. The role involves engaging with retail partners and the wider shopping centre team and providing a valuable contribution to the monthly client report. To be flexible in your working patterns and work on a rotational basis alongside the Management Team (inclusive of duty management duties).

To ensure all staff understand our goal of a creating a happy, contented fully synchronised team, striving to create as near as possible the perfect customer experience whilst in our shopping centre.

Key Responsibilities & Roles:

Tenant Liaison:

• Establish excellent relationships with all Bridges tenants, acting as a first point of contact for any occupier queries.
• Collate good quality turnover information and trading commentary from tenants to use in the Savills client monthly report, also entering all data onto data+.
• Assist the Centre Director in compiling the monthly client report.
• Coordinate communication to tenants using Mallcomm including centre initiatives, city news, marketing campaigns and operational matters.
• Monitor tenant opening and closing times to drive cohesion.
• Participate in tenant meetings presenting on relevant maters.
• Welcome new tenants to The Bridges, providing a tenant handbook and retail partner pack.
• Assist with the annual Retailer Satisfaction Survey, driving for 100% participation.
• Attend retailer category meetings and feedback on sector performance.

Mall Space Bookings:

• Assist the Centre Director with tenant, community and stakeholder requests for free temporary space.
• Facilitate free community promotions within the centre ensuring all paperwork is completed.
• Collate and seek approval on RAMS and insurance docs for temporary occupiers. Monitor mall trader lease dates, providing 3 months’ notice for lease renewal negotiations.
• Liaise with occupiers to deal with day-to-day queries.
• Monitor temporary trader opening and closing times and kiosk standards.
• Assist the Centre Director with commercialisation bookings through agents, Flourish.
• Assist the Centre Director in monitoring monthly income against target, filling in monthly reports if required.

General Duties:

• Liaise with tenants to promote regular use of the glass display pods.
• Liaise with tenants and stakeholders regarding the centre’s parking permit scheme.
• Monitor use of centre initiatives including Shop Ability, Sunderland Gift Card and Sensory Bags.
• Facilitate viewings of vacant units promoting the centre to prospective tenants.
• Report on competitor activity providing the Centre Director with information on store launches and marketing initiatives at schemes including Dalton Park, The Galleries and Eldon Square.
• Support the Marketing Manager with reasonable requests around event management and planning, data collection, sourcing social media content, driving tenant participation, market research and mystery shop.
• Monitor centre footfall and share insights.
• Monitor car park use and share insights.
• Assist the Centre Director with administering void units, working to mitigate business rates and make void unit look presentable

Qualifications & Experience:

Essential:

• Excellent understanding of the commercial needs of a business.
• Ability to operate with confidentiality and integrity.
• Excellent communicator.
• Self-motivated.
• Good levels of organisation.
• Excellent numerical skills.
• Good IT skills with the ability to use Power Point and Excel

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.