Brand Home Host

Bacardi; Laverstoke; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay Package

Competitive Holiday/Paid Time Off

Retirement/Pension Plan

Medical, Critical Illness, and Life Insurance

Employee Assistance Programs

Inclusive leave policies

Job summary

Bacardi is seeking a Brand Home Host to deliver exceptional customer service at our Brand Home in Laverstoke. Responsibilities include making cocktails, hosting masterclasses, and conducting tours for guests, ensuring they have a delightful experience.

Ideal candidates are dynamic team players with a passion for customer service, capable of adapting quickly to various responsibilities. This role requires weekend availability and involvement in events.

Qualifications

• Fluency in English.
• Excellent interpersonal skills.
• Team player with communication skills.
• Attention to detail and quality standards.

Responsibilities

• Deliver exceptional customer service.
• Make and serve cocktails for guests.
• Host Gin Cocktail Masterclasses.
• Deliver tours and welcome guests.
• Prepare food and drinks in the café.
• Assist in e-commerce packing and events.

Skills

Exceptional customer service

Ability to work under pressure

Product knowledge sharing

Experience in busy roles

Job description

[Please note this is a Direct Search led by Bacardi, Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.]

WHAT DOES A BRAND HOME HOST DO?

Brand Home Hosts are at the frontline of our Brand Homes, welcoming our guests onto site and delivering exceptional Customer Service.
You will be trained in all areas of the Brand Home: Delivering Tours, making cocktails on the Bar, preparing food and drink in the cafe as well as presenting and hosting the Gin Cocktail Masterclasses and Premium Experiences. You will also have general daily tasks such as cleaning and re‐stocking of areas.
Weekend work is essential, and we also have a thriving Events business that you will be required to use your skills to help run and facilitate. These can be booked in on any day and will also require late nights.

About You

You are a team player who is calm under pressure and able to adapt during busy periods, showing a can‑do attitude and flexibility.
You are passionate about delivering exceptional customer service, having a visible consumer at the heart attitude. You are able to adapt your way of working dependent on the visitor flow of the day.
You are passionate about our products and be able to share this passion with the guest and your team.

ARE YOU READY TO EMBARK ON YOUR NEXT MOVE?

• Do you dare to be different?
• Are you willing to question, challenge and innovate in pursuit of excellence?
• Can you work collaboratively and inspire others?
• Are you ready to make your mark?

Don Facundo Bacardí revolutionised the world of rums. As the cocktail industry continues to flourish every day, we strive to follow his legacy and delight the most demanding in the industry – our consumers! That’s where you come in!

Responsibilities

• Delivery of exceptional customer service always. Put the consumer at the heart of all that is done.
• Bar & Gin Expert Responsibilities:
  • Making and serving cocktails for all our guests.
  • Hosting Gin Cocktail Masterclasses as well as our Premium Experiences and any new experiences that are launched.
  • Serving guests in the Gin Shop.
  • Turnaround of consumer master classes.
• Tours:
  • Delivering the Tour Experience to all guests.
  • Welcoming guests into reception.
  • Communicating brand messaging clearly and on‑strategy.
• Café:
  • Working in the café – preparing and serving food and drinks to our consumers.
• Other Responsibilities:
  • Helping to pack for our e‑commerce offering.
  • Setting up and breaking down the bar for events.
  • Replenishing stock in all areas of site.
  • Using the till and cash handling.
  • Risk awareness: ensuring that work is carried out following the highest of standards relating to cleanliness, Health & Safety, Social Responsibility and Licensing.
  • Any other duties as reasonably requested by a DM/Supervisor & Manager.
  • Above all, flexibility to quickly shift from one area/task to another based on business needs.

Skills

• Able to always deliver exceptional customer service, even under pressure.
• Experience of working in a busy and physically demanding role.
• Ability to develop product knowledge and share this with our guests.
• Bar, café, or tour experience is desirable but not essential.

Personal Qualities

• Fluency in English.
• Excellent interpersonal and customer service skills.
• Team player – working is part of a team, showing good communication skills and managing time wisely.
• Attention to detail and desire to deliver quality standards.
• Pro‑active and self‑motivated.
• Passionate about our Brand and able to share this with people around the world.
• Displays ethical behaviour and always does the right thing.

Leadership Agility

• Belonging: Creating a culture of ‘Belonging’ where people feel appreciated for who they are, what they do, and who they can become.
• Self‑Awareness: High levels of self‑awareness, reflective and keen on understanding own strengths and weaknesses and impact on others.
• People Agility: Understanding and relating to people and navigating tough situations to harness and multiply collective performance.
• Results Agility: Consistent delivery of results in first‑time situations by inspiring teams and building confidence.
• Mental Agility: Thinking critically to penetrate complex problems, expand possibilities, and bring creativity to challenges.
• Change Agility: Curiosity, desire to experiment, ability to effectively deal with the heat of change, and a growth and learning mindset.

EEO Statement

Disclaimer: Bacardi seeks talent from all backgrounds and promotes a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, or any other legally protected aspect of a person's identity.
U.S. applicants have rights under Federal Employment Laws.

Perks of Working for Us

At Bacardi, we are committed to providing our employees with a comprehensive Total Rewards package that includes compensation, benefits, incentives, allowances, well‑being, and more. The total rewards program is based on pay for performance, with incentive programmes linked to company and individual performance.

Compensation, Paid Time Off & Retirement

• Competitive Pay Package
• Competitive Holiday/Paid Time Off, plus additional days offered (e.g., volunteer day, allowing you to give back to the community)
• Retirement/Pension Plan

Health & Wellbeing

• Medical, Critical Illness, and Life Insurance
• Employee Assistance Programs
• Best‑in‑class, family‑friendly, and inclusive leave policies

Additional Benefits

The benefits/perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidised. Incentive plans are linked to the nature of your employment and can vary based on region, market, function, or brand.