Brand Home Guide-5

Diageo; Aberdeen City; On-site; GBP 22,000 - 26,000; Full time

Job summary

Diageo recherche des guides de Brand Home pour le centre des visiteurs de Dalwhinnie. Les candidats doivent offrir un service client exceptionnel, guider des visites immersives, et partager leur passion pour la culture du whisky. Ce poste saisonnier nécessite des horaires flexibles, notamment pendant les soirées et les week-ends, et offre de nombreux avantages, y compris un programme de retraite contributif et des primes de performance.

Benefits

Allocation de produits

Régime de retraite contributif

Prime annuelle basée sur la performance

Généreuse allocation de vacances

Qualifications

• Expérience préalable souhaitée dans l'industrie des boissons ou l'hôtellerie.
• Capacité à établir des relations solides avec les clients.

Responsibilities

• Assurer un service client de haut niveau et créer des expériences mémorables.
• Guider des visites autour de la distillerie et représenter la marque.
• Gérer les ventes de billets et promouvoir la marque.

Skills

Service à la clientèle

Équipe

Résilience

Ouverture d'esprit

Job description

Brand Home Guide

Dalwhinnie Visitor Centre

Fixed Term Summer Contract

We have an outstanding opportunity to join our dedicated team at our Dalwhinnie Visitor Centre as a seasonal Brand Home Guide. Dalwhinnie is an iconic visitor centre that provides extraordinary experiences to visitors from around the world. We captivate and educate guests through full-sensory interactive tours and tastings. Our team acts as true ambassadors for this inspiring brand.

About the Distillery:

Dalwhinnie distillery is located in the Cairngorm National Park at the heart of the Scottish Highlands, in the village of Dalwhinnie. It produces the gentle spirit known worldwide.

If you have a passion for our craft and products, help us tell our story and create a future worth celebrating.

Please note: We have a range of fixed-term Summer Guide positions available, with start dates in April, May, or June, ending in September or October. This role requires weekend and evening work.

About The Team:

Join an ambitious and unique team dedicated to creating memorable experiences across our venues in Scotland. Our Malt Brand Homes offer visitors an immersive journey through Scotch whisky, sharing our heritage and passion. Guests will learn about whisky-making, enjoy tasting experiences, and shop our retail offerings. We aim to foster a deep appreciation for our heritage and brands, making a positive impact for future generations. Being part of Diageo means taking responsibility for our brands and contributing to their growth. If you are passionate about our craft and products, help us continue our story and build a rewarding career.

You will be responsible for:

• Delivering high standards of customer service and creating memorable visitor experiences as part of the visitor centre team.
• Guiding tours around the distillery, representing the brand and Diageo, using comprehensive training provided.
• Assisting with ticket sales, promoting our brand, greeting guests, and providing information about our experiences.
• Managing shop duties, upselling products, and merchandising retail offerings.
• Supporting the planning and execution of special events throughout the year.

To be successful in this role:

We seek character-driven, resilient, and open-minded individuals who are passionate about customer service and teamwork. Prior experience in the drinks industry or hospitality is advantageous. Building strong relationships with customers is essential.

Working with Us:

We offer a competitive and flexible rewards package, including:

• Product allowance
• Contributory pension scheme
• Performance-based annual bonus
• Generous holiday allowance

At Diageo, we celebrate an inclusive and diverse culture, valuing everyone regardless of background, disability, religion, gender identity, sexuality, or ethnicity. Diversity is key to our growth and success, reflecting our broad consumer base worldwide.