Brand Home Guide

Lakeview Veterinary Hospital, LLC; Brora; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a renowned distillery, where you will be a Brand Home Guide, creating unforgettable experiences for visitors. This role offers the chance to immerse guests in the rich heritage of whisky-making while delivering exceptional customer service. As part of an inclusive and diverse culture, you will work collaboratively with a passionate team, ensuring every visitor leaves with a deeper appreciation for the craft. With competitive rewards and a supportive environment, this opportunity is perfect for those who thrive in hospitality and share a love for great spirits.

Benefits

Product Allowance

Contributory Pension Scheme

Competitive Annual Bonus

Generous Holiday Allowance

Qualifications

• Passion for customer service and creating memorable experiences.
• Ability to build strong relationships with guests and team members.

Responsibilities

• Deliver high standards of customer service as a Brand Home Guide.
• Guide visitors through the distillery and promote the brand.
• Assist with ticket sales and upsell products in the retail area.

Skills

Customer Service

Teamwork

Communication

Sales Skills

Education

Experience in Hospitality

Insight into Drinks Industry

Job description

Additional Job Description

Brand Home Guide

Clynelish Visitor Centre

Fixed Term Summer Contract

The old, original Clynelish distillery was built by the Marquess of Stafford (later the Duke of Sutherland) in 1819, providing a market for barley grown by his tenants. The original site then closed in 1968 to make room for the larger, more modern Brora, which thrived until the early 1980s before closing and then being reestablished in 2021.

The Clynelish distillery we know today sits across the road from Brora and began production in 1969. The Marquess and his tenants have all gone, but the barley that makes Clynelish is still malted in the Northern Highlands and water is still piped down from the Clynemilton Burn to the distillery.

Now, Clynelish proudly serves as one of the Four Corners distilleries of Johnnie Walker. Here, craftspeople distil the rich Highland malt that is enjoyed around the world on its own and as a vital component of Johnnie Walker whiskies.

Take the opportunity to discover the mysterious and hidden spirit of Clynelish's coastal Sutherland home, where this rich, waxy whisky carrying notes of tropical fruit and honey is distilled.

Please note - We have a range of fixed-term Summer Guide positions available, with start dates in April, May, or June and ending in September or October.

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It's a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

You will be responsible for:

• Being an integral part of the visitor centre team, as a Brand Home Guide, you'll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
• Our tours are the opportunity for the public to learn who we are and what we do, you'll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.
• You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
• There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.
• You'll help with the planning and implementation of special events throughout the year.

To be successful in this role:

We're looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and a team player? We certainly hope so!

We're looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well. Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Product allowance
• Contributory pension scheme
• Competitive annual bonus (dependent on performance)
• Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Feel inspired? Create a future worth celebrating with us!