Brand & Customer Experience Director

L&C Mortgages; England; On-site; GBP 90,000 - 150,000; Full time

Job summary

London & Country Mortgages is seeking a Director of Brand & Customer Communications to lead the strategy, development and delivery of our brand, campaigns and customer communications across the customer lifecycle.

Reporting to the senior leadership team, you will balance long-term brand building with short-term commercial performance, shaping voice, proposition and personality in a highly regulated financial services environment while leading a team of six.

Qualifications

• You've done this before and have a proven track record of building brands and driving growth.
• You've led large-scale integrated campaigns with demonstrable effectiveness.
• You have experience within financial services or another highly regulated sector.
• You're deeply customer-focused and can point to the impact you've delivered.
• You're a credible and inspiring leader whose teams thrive under your leadership.
• You combine strategic thinking with a willingness to roll up your sleeves and make things happen.
• You influence stakeholders with confidence and bring people with you on the journey.
• You have the rare ability to balance the demands of today while shaping what's next.

Responsibilities

• Driving the next phase of growth for the L&C brand, strengthening awareness, consideration and preference.
• Developing integrated campaigns that deliver both brand impact and commercial outcomes.
• Leading the end-to-end customer communications strategy across the entire customer lifecycle.
• Building a brand that customers recognise, trust, recommend and talk about.
• Developing measurement frameworks that connect brand investment to commercial performance.
• Leading and inspiring a high‑performing team where creativity and effectiveness work hand in hand.
• Building strong relationships across the business and fostering a culture of collaboration.
• Ensuring L&C remains relevant, distinctive and future‑ready in a highly regulated environment.

Job description

London & Country Mortgages is seeking a Director of Brand & Customer Communications to lead the strategy, development and delivery of our brand, campaigns and customer communications across the customer lifecycle.

Reporting to the senior leadership team, you will balance long-term brand building with short-term commercial performance, shaping voice, proposition and personality in a highly regulated financial services environment while leading a team of six.