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Brand Ambassador Selfridges W1 - Hermès Parfums & Beauté FTC

Hermès

London

On-site

GBP 26,000 - 34,000

Full time

4 days ago

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Job summary

An exciting opportunity for an experienced Brand Ambassador at Hermès in Selfridges, London. This role involves promoting Hermès' fragrance and beauty products, providing exceptional customer service, and maintaining a luxurious shopping experience. Join the vibrant team and contribute to the brand's prestigious image.

Qualifications

Minimum two years of education in cosmetics or related field.
At least two years of successful experience in cosmetics sales.
Fluent in English.

Responsibilities

Greet customers and provide quality service and advice.
Sell cosmetics with enthusiasm and deliver excellent after-sales service.
Maintain cleanliness and tidiness of the sales area.

Skills

Customer Service

Sales

Interpersonal Skills

Knowledge of Cosmetics

Education

At least two years' higher education in cosmetics sales

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An exciting opportunity to has arisen for an experienced Brand Ambassador to join the Hermès Fragrance & Beauty team in Selfridges London W1 on a nine month fixed term contract. This position will report in to the Counter Business Manager, and will advise on and sell the house's fragrance and cosmetics products with enthusiasm to an international clientèle.

Hermès Parfums ranges and Beauty line is growing. In this context you will be responsible for promoting our olfactory creations and introducing customers to the Hermès' Beauty range.

PRINCIPAL ACTIVITIES:

Greet all customers warmly on the store floor
Listen attentively to customers' requirements, provide a quality service and advice to help them make their choices
Inspire customers to dream by introducing them to our products
Sell our cosmetics products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
Demonstrate an excellent knowledge of the house's products and will achieve additional sales alongside the product(s) initially chosen by the customer.

GENERAL DUTIES:

Keep the counter tidy and clean, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
Share your skills and expertise with other ambassadors, Hermès Beauty Experts and Head Office

Education and/or work experience :

You have at least two years' higher education in cosmetics sales
You have at least two years' successful experience in a cosmetics sales post for a well-known quality house or retailer

Expertise :

You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
Fluent English

Personal and environmental presentation:

Pay close attention to the cleanliness and tidiness of the sales space
Ensure you are always highly presentable
Ensure an enthusiastic approach and have engaging interpersonal skills
Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes
With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness
Enjoy a challenge and thrive in a fast paced sales environment
Possess a strong team spirit and share your experiences and expertise with enthusiasm
Have a good awareness of colour and make up application techniques

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Retail Luxury Goods and Jewelry

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