Brand Ambassador - Fragrance

Coty SA; Manchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Access to My Coty Shop with fantastic

8% employer pension contribution

Generous family-friendly and wellbeing

A day off to celebrate your birthday

Job summary

Coty is seeking a Brand Ambassador – Fragrance at Selfridges Manchester Trafford Centre to promote the Chloe ADF fragrance collection alongside Coty luxury portfolio. You will drive sales, deliver premium customer experiences and bring Coty’s fragrance brands to life in a premium multi-brand setting.

Reporting to the Fragrance Business Manager, you will cover in-store excellence, meet KPIs, build relationships with customers and teams, and uphold brand standards, VM guidelines and use iPad tools

Qualifications

• Experience within the fragrance industry (fragrance collection experience desirable).
• Strong sales background, working towards KPIs and targets.
• Deep understanding and passion for fragrance and luxury brands.
• Ability to build strong relationships with customers and in-store retail teams.
• Flagship store experience highly desirable.

Responsibilities

• Achieve monthly sales targets and maintain company KPIs.
• Build strong customer relationships to influence, sell, and upsell.
• Deliver Coty’s customer service ceremony with every customer.
• Act as a brand ambassador for the Chloé ADF fragrance collection and wider Coty portfolio.
• Protect and elevate brand equity in-store.
• Maintain high visual merchandising standards and follow VM guidelines.
• Use iPad tools for email, reporting, and VM guidance.

Skills

Fragrance industry experience

Sales targets

Brand storytelling

Customer relationship building

Flagship store experience

Tools

iPad tools

Job description

BRAND AMBASSADOR – FRAGRANCE (MULTI‑BRAND)

Selfridges Manchester Trafford Centre

Full‑time | 37.5 hours across 5 days

As Brand Ambassador – Fragrance, you will represent the new Chloé ADF fragrance collection, alongside other luxury Coty fragrances, within Selfridges Manchester. You will drive sales performance, deliver exceptional customer experiences, and bring Coty’s fragrance portfolio to life within a premium retail environment.

THE ROLE

OPTIMIZE, ENABLE, INNOVATE!

As our Brand Ambassador – Fragrance, you play a critical role in delivering sales targets and elevating brand presence across a luxury, multi‑brand fragrance portfolio. You will act as a fragrance expert on the shop floor, consistently meeting Coty’s customer service and sales standards while protecting and enhancing brand equity.

You will be reporting to the Fragrance Business Manager, and you will manage:

Drive sales performance

• Achieve monthly sales targets and maintain company KPIs
• Build strong customer relationships to influence, sell, and upsell
• Deliver Coty’s customer service ceremony with every customer

Represent Coty brands

• Act as a brand ambassador for the Chloé ADF fragrance collection and wider Coty portfolio
• Protect and elevate brand equity in‑store
• Adhere to Coty uniform, grooming, and brand standards

Execute in‑store excellence

• Maintain high visual merchandising standards
• Follow VM and brand guidelines consistently
• Use iPad tools for email, reporting, and VM guidance

YOU ARE A COTY FIT

As an experienced Brand Ambassador, you thrive in a fast‑paced luxury retail environment and are driven by sales, service, and premium brand storytelling. You are tenacious, customer‑focused, and proud to represent iconic fragrance brands.

• Experience within the fragrance industry (fragrance collection experience desirable)
• Strong sales background, working towards KPIs and targets
• Deep understanding and passion for fragrance and luxury brands
• Ability to build strong relationships with customers and in‑store retail teams
• Flagship store experience highly desirable

What We Offer

This role is an opportunity to build a long‑term career with one of the world's leading beauty companies.

At Coty, you'll represent some of the most iconic fragrance, makeup and skincare brands in the industry while developing the skills, experience and commercial expertise needed to grow your career in beauty. Whether you're looking to deepen your artistry, strengthen your commercial skills, or take the next step into leadership, we'll support you every step of the way.

We invest in our people through:

• Industry-leading product, brand and service training
• Ongoing coaching and development from experienced leaders
• Exposure to multiple brands, categories and retail environments
• Opportunities to develop commercial, clienteling and leadership capabilities
• Regular career conversations focused on your long-term growth and progression

In addition, you'll enjoy a range of benefits, including:

• Access to My Coty Shop with fantastic employee discounts
• 8% employer pension contribution
• Generous family-friendly and wellbeing support policies
• A day off to celebrate your birthday

About Us

Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you refuse to settle, want to think bigger, learn faster, and go further than you ever thought possible – we’d love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where everyone can be their authentic self.