Brand Ambassador - Cambridge (FTC)

Tapestry (Coach/Kate Spade); Cambridge; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

Brand discounts

Health plan

Volunteer day

Pension plan

Gym discount

Employee assistance

Job summary

Tapestry is hiring a Brand Ambassador for John Lewis & Partners Cambridge. This full‑time 40-hour-per-week, 12‑month fixed‑term contract role focuses on delivering elevated customer service, driving brand visibility, and building client relationships within a department store environment.

You will partner with store leadership and regional teams to execute brand activations, manage clienteling, and support sales goals while representing Coach and Kate Spade New York across the Cambridge location.

Qualifications

• Minimum of two years' experience in a retail environment.
• Strong communication and organizational skills.
• Knowledge of current industry trends and ability to apply insights.

Responsibilities

• Deliver a seamless, elevated customer experience using brand training and tools.
• Develop clienteling strategies and in-store event ideas to drive engagement and sales.
• Collaborate with local retail teams and attend brand events to deepen market knowledge.
• Track store performance against targets and present actionable plans to the Senior Regional Brand Ambassador.
• Identify growth opportunities from in-store activity and omni‑channel engagement.
• Maintain brand visibility by building relationships with department store management and ensuring compliant merchandising.
• Execute visual merchandising guidelines and ensure new season displays align with delivery schedules.
• Maintain cohesive brand presentation during markdown periods and updates visual assets.

Skills

Retail experience

Customer service

Communication

Job description

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach & Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Primary Purpose:

Brand Ambassadors bring Tapestry's iconic brands to life in department stores by championing our values, supporting key business goals and delivering exceptional customer service.

We're hiring a Brand Ambassador for John Lewis & Partners Cambridge.

In this role, you'll report to the Senior Regional Brand Ambassador and partner closely with Tapestry teams, store leadership, and shopfloor colleagues to drive brand visibility, growth, and overall performance.

Please note, this is a full-time (40 hours per week) 12-month fixed-term contract.

The successful individual will leverage their proficiency in Retail Customer Service to:

• Deliver a seamless, elevated customer experience by leveraging brand training, tools, and resources to uphold exceptional service standards
• Proactively develop clienteling strategies and in-store event ideas, and support and co-host activations that drive engagement and sales
• Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities. Attend brand events to deepen market knowledge and align with key business priorities
• Track and analyse store performance against targets and present actionable plans to the Senior Regional Brand Ambassador when needed. Regularly monitor trade results to ensure alignment with expectations
• Identify growth opportunities by observing in-store activity, including new activations, local events, and omni-channel engagement strategies
• Build strong relationships with department store management to improve brand visibility and customer loyalty
• Execute visual merchandising guidelines and ensure new season collections are prominently displayed and aligned with delivery schedules
• Apply visual merchandising guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation
• Cultivate a strong relationship with the Regional Visual Merchandising Manager and share regular visual updates
• Manage product deliveries and replenishment and ensure back-of-house areas are clean, organised, and well‑maintained. Escalate any operational concerns to the Senior Regional Brand Ambassador
• Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the Senior Regional Brand Ambassador and Wholesale Sales team
• Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience

The accomplished individual will possess:

• Minimum of two years' experience in a retail environment, with a proven track record of delivering results
• Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and bank holidays
• Familiarity with department store operations, including customer service, merchandising, and sales strategies
• Strong communication, organisational, and analytical skills
• Knowledge of current industry trends and the ability to apply insights to enhance business outcomes
• Self‑motivated and proactive approach to business development
• Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals

What Tapestry can offer you:

• 28 days holiday
• Multi‑brand discount up to 50% off Coach & Kate Spade New York
• Health cash plan
• Free 24/7 support for family building, fertility and menopause with Maven
• Employee Assistance Program
• Employer Pension Contribution
• Gym and fitness product discount
• 1 paid volunteering day per year and opportunities to volunteer with global projects
• Learning & development and career progression opportunities
• Equity, Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council

Please note, benefits may vary depending on the role and location.

Our Competencies for All Employees

• Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Comes up with a lot of new and unique ideas; easily makes connectio