Brand Ambassador

JR United Kingdom; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job description

Social network you want to login/join with:

“Perfume is a living experience.” —Thibaud Crivelli

Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. Each scent provides unexpected and mind-blowing encounters with perfume ingredients that reveal the beauty of your daring personality.

About the role:

We are looking for a full-time Brand Ambassador for our Maison Crivelli counter in Selfridges Trafford, with a passion for luxury, the drive to make a difference, and the desire to shape the future of our business. This is a full-time role of 5 days, 37.5 hours per week. As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele. With a passion for fragrances and a dedication to teamwork, you will play a pivotal role in achieving sales targets, taking the customer on a journey of luxury discovery, and sharing knowledge and expertise about our brand.

Key Responsibilities

• Actively engage with customers to understand their fragrance preferences and guide them in selecting the perfect scents from our collection.
• Utilise effective sales techniques to meet and exceed individual daily, weekly, and monthly targets.
• Provide personalised recommendations and upsell complementary products to enhance the customer’s fragrance experience and satisfaction.
• Maximise new launches and overall portfolio mix of business with expert knowledge and effective storytelling.
• Cultivate a superior service culture focusing on the consumer as the #1 priority by offering outstanding customer service and experiences to drive long-term brand loyalty.
• Contribute positively to driving store & brand KPIs including service excellence, brand consistency, and improvement across all other key service drivers.
• Build and develop your own client base using exceptional service skills to nurture customer relationships through unique personal service.

Product Knowledge

• Demonstrate an in-depth understanding of Maison Crivelli's fragrance catalogue including the ingredients, scent profiles, the story behind the creations, and the craftsmanship of each product.
• Stay informed about industry trends and competitors' products to effectively communicate the unique value propositions of Maison Crivelli's fragrances.
• Continuously expand your knowledge through training sessions and self-directed learning to confidently address customer enquiries and enhance the overall shopping experience.

Working as part of a team

• Collaborate closely with fellow Fragrance Ambassadors and store staff to achieve collective sales goals and maintain a cohesive team environment.
• Share best practices, tips, and insights with team members to optimise sales performance and deliver exceptional customer service consistently.
• Support team initiatives, such as store events, product launches, and promotional campaigns, to drive foot traffic and increase brand awareness for Maison Crivelli.
• Communicate relevant information and commercial feedback to the business manager and colleagues when required.

Standards

• Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and hygiene standards. Always adhere to brand guidelines and correct utilisation of all selling/demonstration tools, taking regular action to ensure the counter complies with these.
• Complete all administration accurately, legibly, and on time, including personal retail sales reporting and any other specific administration required by the BM.
• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer-facing role.
• Goal-oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work across all shifts, days, and peak trading periods.

Why Maison Crivelli?

Values

• Relentless attention to detail and to others.
• Absolute Integrity.

Commitment

Each perfume is a unique composition inspired by real experiences and based on a totally unprecedented combination of perfume raw materials.

Authenticity

Each perfume is formulated without phthalates and without colorants. Our formulas are certified by toxicologists in accordance with existing laws. They do not contain any animal products. None of our products are tested on animals.

A nature-friendly approach

Maison Crivelli has chosen minimalist and eco-responsible packaging to reduce waste.

Sustainable Production

When Thibaud Crivelli visited vetiver and patchouli plantations in Indonesia, he met with the producers and became fully aware of the need to encourage sustainable development practices for perfume raw materials.

Ambition

Join our ambition to become the most surprising Haute Parfumerie House on the market and to encourage everyone to explore the different facets of their lives.

Diversity and inclusion

Maison Crivelli is an equal opportunity employer. We encourage everyone to apply regardless of disability, gender, race, religion or belief, sex, or sexual orientation.

Compensation

Competitive industry salary, lucrative commission scheme eligibility, uniform allowance, employee discount, quarterly product allocation & generous annual leave allowance.