Branch Support Consultant

eurochange; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading currency exchange provider as a Branch Support Consultant in Stevenage. This entry-level position offers a dynamic environment where you can hone your customer service and problem-solving skills while supporting branch operations. Enjoy a vibrant culture that prioritizes inclusivity and professionalism, along with comprehensive training and development opportunities.

Benefits

28 days holiday including Bank Holidays

High Street Discounts

Company pension contribution

Free parking on-site

Employee Assistance Programme

Colleague Rate on Travel Money

Life Assurance

Friends and Family Discount

Cycle to Work Scheme

Qualifications

• Experience in call handling and customer service.
• A positive attitude with a drive to results.
• Organised and well-structured approach to work.

Responsibilities

• Ensure phone inquiries are handled courteously and efficiently.
• Maintain accurate records and information.
• Support branch operations through tasks and communication.

Skills

Customer service

Call handling

Problem solving

Troubleshooting

Organisational skills

Job description

Join to apply for the Branch Support Consultant role at eurochange

2 days ago Be among the first 25 applicants

Join to apply for the Branch Support Consultant role at eurochange

This range is provided by eurochange. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Hours: 40 hours per week

Location: Eurochange, Essex House, Rutherford Close, Stevenage, SG1 2EF

Shift Pattern: Monday - Sunday 5 out of 7

Why join #Teameurochange

Here at eurochange, we’re all about people and that includes you! We're a dedicated and proactive bunch passionate about our mission, to inspire people to explore the world, and experience more! We make travel dreams come true, one currency exchange at a time.

So, step into our world, where friendliness, support, and inclusivity reign supreme. Consider us your home away from home, where you're free to be your unique, authentic self. We believe in hard work that makes an impact, and whilst we take the legalities of our service seriously, we have fun along the way!

Your quest as a Branch Support Consultant

At our Stevenage head office we have a great opportunity to join our Branch Support Team. If you’re a positive person who loves problem solving and giving top level customer/branch service than it’s a great opportunity to grow your career in retail. #Teameurochange has some of the very best training and the very best people to help you become your best self!

Explore How You’ll Support Our Purpose…

• Ensure the phone is answered in a courteous manor and every effort is made to resolve the branch’s issue over the phone. Ensure that the phones are answered within agreed Service Level Agreements
• Ensure that all recording is completed promptly and all information is accurate.
• Ensure that all tasks are completed within set Service Level Agreements
• Ensure that all commination to branch is clear and understood.
• To ensure that any common issues / concerns are raised to your line manager promptly.
• To perform core tasks assigned while ensuring that own caseload is managed and prioritised to conclusion.
• You will be required to complete a branch visit to better understand the branch operation.
• Ensure that your conduct is professional at all times with both colleagues and external visitors.
• Follow all Health and Safety, Security, Data Protection and Anti Money Laundering policies.
• Any other reasonable requests made by eurochange.
  
  

The 'stand-out' qualities to be part of #Teameurochange

• Experience in call handling and customer service
• A positive attitude with a drive to results
• Organised and well structured approach to work
• Experience in retail
• Trouble shooting skills
  
  

Our Perks are out of this world!

• Colleague Rate on Travel Money!
• Friends and Family Discount
• 28 days holiday (inclusive of Bank Holidays)
• High Street Discounts
• Free mortgage advice (provided by a 3rd party)
• 24/7 Virtual GP service for you and your family.
• Company pension contribution
• Cycle to Work Scheme
• Employee Health, Wellbeing and Financial support through the Retail Trust
• Employee Assistance Programme - because you matter!
• Life Assurance
• Free Car Parking when on-site
• Wagestream - access your already earned wages when you need it
• Additional holiday entitlement after 1 year!
• And much much more!
  
  

Our Vision

To be the UK’s go-to travel money provider, adding value to every customer’s journey!

Our Purpose

Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.

Our Values

We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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