Branch Support Consultant

Eurochange; Stevenage; On-site; GBP 25,000; Full time

Job summary

Join a forward-thinking company as a Branch Support Consultant in Stevenage, where your positive attitude and problem-solving skills will shine. This role offers an exciting opportunity to provide top-level customer service while being part of a supportive team. With comprehensive training and a focus on inclusivity, you'll thrive in an environment that values your unique contributions. Enjoy a competitive salary, generous perks, and the chance to make a real impact in the travel money industry. If you're ready to grow your career in retail, this is the perfect opportunity for you!

Benefits

Colleague Rate on Travel Money

Friends and Family Discount

28 days holiday

High Street Discounts

Free mortgage advice

24/7 Virtual GP service

Company pension contribution

Cycle to Work Scheme

Employee Assistance Programme

Life Assurance

Qualifications

• Experience in customer service and call handling is preferred.
• Organized and structured approach to work is essential.

Responsibilities

• Answer calls courteously and resolve branch issues promptly.
• Complete tasks within set Service Level Agreements.
• Maintain professionalism with colleagues and visitors.

Skills

Customer Service

Call Handling

Problem Solving

Organizational Skills

Retail Experience

Troubleshooting

Education

GCSE or equivalent

Job description

Job Description:

Job information Branch Support Consultant from the Company Eurochange, this latest Branch Support Consultant job vacancy is located in the city Stevenage SG EF located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Education field have been opened and published up to the specified time.

Job Responsibility:

Branch Support Consultant

Hours: 40 hours per week

Salary: £24,772.80 per annum

Location: Eurochange, Essex House, Rutherford Close, Stevenage, SG1 2EF

Shift Pattern: Monday - Sunday 5 out of 7

2x positions available of 40 hours per week!

Why join #Teameurochange

Here at eurochange, we're all about people and that includes you! We're a dedicated and proactive bunch passionate about our mission, to inspire people to explore the world, and experience more! We make travel dreams come true, one currency exchange at a time.

So, step into our world, where friendliness, support, and inclusivity reign supreme. Consider us your home away from home, where you're free to be your unique, authentic self. We believe in hard work that makes an impact, and whilst we take the legalities of our service seriously, we have fun along the way!

Your quest as a Branch Support Consultant

At our Stevenage head office we have a great opportunity to join our Branch Support Team. If you're a positive person who loves problem solving and giving top level customer/branch service than it's a great opportunity to grow your career in retail. #Teameurochange has some of the very best training and the very best people to help you become your best self!

Explore how you'll support our purpose…

• Ensure the phone is answered in a courteous manor and every effort is made to resolve the branch's issue over the phone. Ensure that the phones are answered within agreed Service Level Agreements
• Ensure that all recording is completed promptly and all information is accurate.
• Ensure that all tasks are completed within set Service Level Agreements
• Ensure that all commination to branch is clear and understood.
• To ensure that any common issues / concerns are raised to your line manager promptly.
• To perform core tasks assigned while ensuring that own caseload is managed and prioritised to conclusion.
• You will be required to complete a branch visit to better understand the branch operation.
• Ensure that your conduct is professional at all times with both colleagues and external visitors.
• Follow all Health and Safety, Security, Data Protection and Anti Money Laundering policies.
• Any other reasonable requests made by eurochange.

How is success measured in this role?

• Calls answered within set Service Level Agreements
• Tasks completed within set Service Level Agreements
• Positive feedback from branches

The 'stand-out' qualities to be part of #Teameurochange

• Experience in call handling and customer service
• A positive attitude with a drive to results
• Organised and well structured approach to work
• Experience in retail
• Trouble shooting skills

Our Perks are out of this world!

• Colleague Rate on Travel Money!
• Friends and Family Discount
• 28 days holiday (inclusive of Bank Holidays)
• High Street Discounts
• Free mortgage advice (provided by a 3rd party)
• 24/7 Virtual GP service for you and your family.
• Company pension contribution
• Cycle to Work Scheme
• Employee Health, Wellbeing and Financial support through the Retail Trust
• Employee Assistance Programme - because you matter!
• Life Assurance
• Free Car Parking when on-site
• Wagestream - access your already earned wages when you need it
• Additional holiday entitlement after 1 year!
• And much much more!

Our Purpose.

To be the go-to travel money provider, adding value to every customer's journey, through competitive pricing and service alongside inspiration and expertise.

INDLP

Job Types: Full-time, Permanent

Pay: £24,772.80 per year

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Sick pay
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Application question(s):

• Can you work 40 hours, Monday to Sunday (any 5 days out of 7)?
• Are you fully flexible?
• Can you work weekends on a rota basis?

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Keywords : Stevenage jobs

Closed Date : 2025-06-06