Branch Supervisor

Eurocell Group Ltd; Lincoln; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Healthcare Cash Plan

3x Salary Life Assurance

High Street Discounts

Staff Discount

Job summary

Eurocell Group Ltd is recruiting for a Branch Supervisor to lead the branch team and work closely with the Branch Manager. This hands-on role focuses on delivering excellent customer service, maintaining high operational standards, and driving sales while nurturing customer relationships.

The role requires a proactive, customer-focused approach, practical IT skills (MS Office, SAP), and a full driving license. A FLT licence is advantageous; 44 hours per week with Saturday rota. UK-based position.

Qualifications

• Strong customer service orientation and ability to build relationships with customers.
• Proven ability to drive sales and meet/exceed targets.
• Experience in stock management and branch operations.
• Knowledge of Health & Safety compliance in a retail/branch environment.
• Leadership ability to lead a small team and support Branch Manager.
• Full driving licence is essential; FLT licence is a plus.

Responsibilities

• Lead day-to-day branch operations alongside the Branch Manager.
• Deliver exceptional customer service and support to customers.
• Ensure excellence in customer service, operations, and sales targets.
• Support delivery of sales targets while maintaining customer relationships.
• Assist with branch operations and help colleagues as required.
• Support the Branch Manager to ensure timely completion of actions.

Skills

Customer service

Sales and targets

Stock management

Health & Safety

Team leadership

Driving licence

FLT licence

SAP

MS Office

Tools

SAP

MS Office

Job description

ROLE: Branch Supervisor

HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota

SALARY: £29,918 basic salary per year

BONUS/OTE: Realistic total earning potential of up to £34,718 per year

BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount

BASE: Site Based

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands‑on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share.

Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:

• We have a Christmas shutdown period
• We only work occasional Saturdays, on a rota basis
• We don't open our branches on Sundays
• Our branches close at 4:30pm during the week, we support your work/life balance!
• We offer a FREE Healthcare plan for all our employees
• Exceptional monthly Branch Bonus Industry leading induction and training programmes
• Excellent opportunities to grow with us, and progress your career

Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.

What our Branch Supervisors do:

• Our Branch Supervisors are hands‑on, lead by example, and work closely with the Branch Manager in day to day branch operations
• Provide exceptional customer service and support to new and existing customers
• Ensure excellence in customer service, operational standards and Branch sales targets are achieved
• Support the delivery of sales targets whilst developing and maintaining positive customer relationships
• Assist with the delivery of branch operations
• Provide support and assistance to Branch colleagues as required
• Support the Branch Manager to ensure team complete actions and activities on time, and in full
• Ensure Branch team compliance with Health and Safety, company policies and procedures
• Undertake stocktakes and audits
• Maintain maintenance records for Branch vehicles
• Conduct Branch housekeeping for front of house, warehousing and merchanting

What we need from our Branch Supervisors:

• Passion and energy to deliver exceptional customer service and achieve business targets
• A hands‑on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
• A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
• Good organisational skills, with ability to prioritise and use own initiative
• Confident IT user, with experience of MS Office and industry standard software eg SAP
• A full and valid driving license is essential, and a FLT licence could be a distinct advantage
• The ability to cover for the Branch Manager when required
• Previous branch stock take experience could be a distinct advantage
• Comfortable to work in a small team and on occasion, alone
• Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage

What we offer our Branch Supervisors:

• You will be rewarded with a very competitive basic salary
• An excellent monthly bonus scheme
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary
• Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well‑known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career