Branch Supervisor

Hertz; Exeter; On-site; GBP 25,000 - 31,000; Full time

Job summary

Hertz is looking for a dynamic Supervisor to lead customer service efforts in a welcoming environment and motivate the frontline team. You will oversee operations, manage resources, and maximize profitability while ensuring compliance with company standards. The role offers career development opportunities and a comprehensive benefits package.

Benefits

Quarterly bonus scheme

33 days holidays (including Bank Holidays)

Pension scheme with up to 8% employer contribution

Dental cover

Travel insurance

Air Lounge pass

Income protection

Life insurance

Career development across Hertz UK and Europe

Further education support

Staff discounts across Europe

Qualifications

• Previous customer service and sales experience required.
• Operational experience in a similar environment is desirable.
• Supervisory experience is preferred.
• Full UK or EU Driving License is a must.

Responsibilities

• Provide world-class customer service, managing queries.
• Demonstrate outstanding selling skills to meet targets.
• Plan fleet volumes and labor resources.
• Manage team activities and foster a performance culture.

Skills

Customer service

Sales

Team management

Problem solving

Job description

Social network you want to login/join with:

Job Title: Supervisor at Hertz

As a Supervisor, you will motivate the frontline team to achieve maximum delivery of exceptional customer service. You will plan and ensure yield opportunities by actively managing fleet volumes and labor resources according to demand. The Supervisor will analyze and improve financial performance by capturing growth opportunities and maintaining low cost levels.

The Hertz Corporation operates brands including Hertz, Dollar, Thrifty, and Firefly across approximately 9,700 locations worldwide. Hertz is one of the largest airport vehicle rental companies globally, recognized for its brand presence.

Key Responsibilities:

• Customer Service: Provide world-class customer service, creating a friendly, welcoming environment. Support and manage customer queries at the counter.
• Selling: Demonstrate outstanding selling skills to meet customer needs and maximize revenue, actively delivering on sales targets and understanding local market opportunities.
• Control & Audit: Adhere to SOPs for rent and return procedures, ensure compliance with GDPR, and maintain health & safety standards.
• Financial Acumen: Understand and contribute to the location's P&L to maximize profitability.
• Team Management: Manage daily team activities, conduct one-to-ones, provide feedback, and foster a performance culture.
• Fleet & Resource Planning: Plan fleet volumes and labor resources in line with demand. Train team members and collaborate with other departments.
• Problem Solving: Resolve escalated issues using Hertz's customer service tools and methods.

Benefits:

• Quarterly bonus scheme
• 33 days holidays (including Bank Holidays)
• Pension scheme with up to 8% employer contribution
• Dental cover, travel insurance, Air Lounge pass, and more
• Income protection and life insurance
• Career development across Hertz UK and Europe
• Further education support
• Staff discounts across Europe

Essential Requirements:

• Previous customer service and sales experience
• Operational experience in a similar environment (desirable)
• Supervisory experience (desirable)
• Full UK or EU Driving License

About Us:

The Hertz Corporation offers a diverse portfolio of rental brands and is a leading global airport vehicle rental company. We aim to be the preferred rental car provider. We promote diversity and inclusion, encouraging applications from all characteristics and backgrounds. Hertz is a drug-free workplace and an equal opportunity employer, including veterans and persons with disabilities.