Branch Supervisor

JR United Kingdom; Bedford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the logistics sector seeks a dedicated Branch Supervisor to manage and inspire a local team. The ideal candidate will ensure outstanding service by overseeing daily operations, managing stock levels, and resolving customer issues. This role offers competitive salary and benefits, and the opportunity to make a genuine impact in the lives of customers.

Benefits

Supportive team environment

Opportunities for growth

Competitive salary and benefits

Qualifications

• Proven ability to manage and inspire diverse teams.
• Excellent multitasking and time management skills.
• Strong understanding of logistics and delivery processes.

Responsibilities

• Oversee daily operations and team performance.
• Manage stock levels and ensure accurate inventory.
• Address and resolve customer complaints effectively.

Skills

Leadership

Organisational Skills

Problem-Solving

Communication

Attention to Detail

Education

Experience in logistics or warehousing

Tools

Inventory management systems

Microsoft Office

Job description

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At Pilgrim's Europe/Oakhouse Foods, we're passionate about delivering delicious, nutritious meals with a personal touch. We're looking for a dedicated and organised Branch Supervisor to help lead our local team and ensure our customers continue to receive outstanding service - day in, day out.

Key Responsibilities:

• responsible for the smooth and efficient running of daily operations
• lead and oversee the daily activities of the warehouse, telesales, and delivery teams to ensure orders are picked, processed, and delivered on time while maintaining high standards of quality and service.
• maintaining a warm, supportive environment for both your team and our valued customers
• monitor stock levels and liaise with the warehouse team to maintain accurate inventory
• manage and motivate warehouse pickers, telesales agents, and delivery drivers to achieve performance targets.
• provide clear direction, delegate tasks, and monitor team productivity
• address and resolve customer complaints or issues, ensuring customer satisfaction
• ensure all activities comply with company policies, health & safety regulations, and food handling standards

What We're Looking For:

Leadership Skills: Proven ability to manage and inspire diverse teams.

Operational Expertise: Strong understanding of logistics, warehousing, and delivery processes.

Problem-Solving: Ability to identify and resolve operational or customer service challenges quickly and effectively.

Organisational Skills: Excellent multitasking, time management, and prioritisation abilities.

Communication: Strong verbal and written communication skills for engaging with the team, customers, and senior management.

Attention to Detail: Ensuring accuracy in order processing, inventory, and delivery schedules

• Previous experience in a supervisory role within logistics, warehousing, or a similar fast-paced environment.
• Familiarity with frozen food or perishable goods operations is an advantage.
• Proficiency in using inventory management systems and Microsoft Office tools.
• Valid driver's license is preferred

Why Join Us?

• be part of a company that makes a real difference in people's lives
• supportive team environment with opportunities for growth
• competitive salary and benefits
• the satisfaction of helping our customers stay independent and well-nourished at home

If you're ready to lead with care and take pride in a job well done, we'd love to hear from you. Join Pilgrim's Europe//Oakhouse Foods and help us deliver more than just meals