Branch Receptionist

Crown Equipment Southeast Asia; Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading material handling company is seeking a Receptionist to serve as the first point of contact for employees and visitors. The ideal candidate will have at least three years of reception experience and excellent customer service skills. Responsibilities include operating a switchboard, greeting guests, and assisting with administrative tasks. This role offers a competitive salary, 25 days of holiday, and a company pension plan.

Benefits

25 days holiday

Company pension plan

Qualifications

• Minimum three years reception experience in a busy customer-focused service role.
• Good basic education with GCSEs including English and Maths is essential.
• Ability to multi-task and work well under pressure.

Responsibilities

• Operate a switchboard and greet visitors.
• Monitor and respond to information inbox.
• Assist with marketing materials and administration tasks.

Skills

Reception experience

Customer service skills

Good Microsoft Office skills

Courteous phone manner

Education

GCSEs including English and Maths

Job description

About Crown Lift Trucks Ltd

Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is: “Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

Job Description

The right candidate will need to be a bright and welcoming character to act as first point of contact for employees, visitors and potential clients.

The suitable candidate will need to be presentable, have great people skills and be friendly and polite.

Key responsibilities will be (but not limited to):

• Operating a switchboard in a warm, confident and happy manner.
• To greet all visitors promptly, completing all related security procedures and offering all appropriate services to ensure guests experience a pleasant visit.
• Monitoring and responding to the information inbox and liaising with colleagues as appropriate to ensure replies are sent in a timely manner.
• Assisting with the collation and circulation of brochures, other publications, material for marketing and a range of events.
• Managing any incoming deliveries of mail and supplies and arranging collection by traders and staff.
• Acting as the initial point of contact for traders and contractors who visit the office in person.
• Taking messages, directing calls and providing information as appropriate.
• Escorting guests to appropriate meeting rooms when requested.
• Assisting other departments with ad-hoc tasks including post, photocopying, document collation, typing, laminating, booking of meeting rooms and providing refreshments.
• General Branch Administration tasks as required.
• Raising of purchase order numbers.
• Assistance in facilities management, booking / scheduling building maintenance work, fire alarm testing.
• Arranging courier collections.
• Other tasks as required.

Person Specification

Essential Skills:

• Minimum three years reception experience in busy customer focused service role.
• Good basic education with GCSEs (or the equivalent) including English and Maths.
• Courteous telephone manner and be able to reply promptly to email enquiries.
• Multi-tasker who can work well under pressure and uses initiative.
• Good Microsoft office skills.

Desirable Skills:

• RSA Stage 2 Word Processing or NVQ 2 in Business Administration (or equivalent).
• RSA Stage 3 Word Processing or NVQ 3 in Business Administration (or equivalent).

Vacancy Details

• Hours of Work: Monday to Thursday – 09:00am to 17:30pm with 1-hour lunch break. Friday – 09:00am to 17:00pm with 1-hour lunch break.
• Holidays: 25 days holiday.
• Pension: Company pension plan.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

If you have any further queries regarding the content of this job description please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd on 01256 300211 or via [e-mail]