Branch Operations Officer

Michael Page (UK); Ilford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A UK-regulated financial institution in Ilford is seeking a Branch Operations Officer. The candidate will manage customer queries, process payments, and handle various administrative tasks. Strong customer service skills and proficiency in banking software are essential. This role offers opportunities for professional development in a supportive branch environment.

Benefits

Opportunities for professional development

Cross-functional learning

Understanding of regulatory frameworks

Qualifications

• Detail-oriented candidate with customer-focused attitude.
• Strong communication and understanding of compliance requirements.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Act as the first point of contact for customer account queries.
• Process payments and fund transfers including BACS, CHAPS, SWIFT.
• Handle administrative tasks including document scanning and record-keeping.
• Support customers with fixed deposit management and ISA transfers.
• Assist with marketing deposit and loan products and managing complaints.

Skills

Detail-oriented

Customer-focused

Strong communication skills

Proficiency in banking software

Job description

• Diverse range of responsibilities across customer service and operations
• Exposure to both domestic and international financial transactions

About Our Client

The client is a UK-regulated financial institution with a strong local presence and a focus on delivering tailored banking services, especially to NRI (Non-Resident Indian) customers. They maintain high operational standards and are committed to upholding regulatory compliance while providing accessible, community-based financial services.

Job Description

The duties of the Branch Operations Officer include:

• Acting as the first point of contact for customer account queries and service requests.
• Processing payments and fund transfers (BACS, CHAPS, SWIFT, etc.), manage cash receipts/payments, and post transactions.
• Handling administrative tasks including document scanning, voucher maintenance, and record-keeping.
• Support customers with fixed deposit management, ISA transfers, remittances, and locker operations.
• Assist with marketing deposit and loan products, managing complaints, and supporting the branch's daily operational needs.

The Successful Applicant

The ideal Branch Operations Officer candidate will be detail-oriented, customer-focused, and capable of working independently in a fast-paced environment. They will possess strong communication skills, sound understanding of compliance requirements, and proficiency in banking software and documentation systems.

What\'s on Offer

The successful Branch Operations Officer candidate will join a supportive branch environment in Ilford, with broad exposure to customer service, transaction processing, and operational banking practices. Opportunities for professional development, cross-functional learning, and a clear understanding of regulatory frameworks are also included.