Branch Operations Manager ( {{city}})

ZipRecruiter; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading restaurant group is looking for an enthusiastic team leader to manage restaurant operations. This role offers opportunities for career development, including potential advancement to area trainer or district manager. Ideal candidates will have strong leadership skills and a passion for customer service in a vibrant work environment.

Benefits

20% bonus scheme

Secret Shopper bonus

33 Days paid holiday

Paid breaks

Private medical via Vitality

Life assurance

Employee discount program

Enhanced Maternity & Paternity Leave

Pension scheme

Qualifications

• Hands-on leadership and management experience in a restaurant.
• Strong focus on customer service and team development.
• Experience in managing day-to-day operations and financial performance.

Responsibilities

• Lead from the front and work alongside crew and managers.
• Develop and manage the store team for high-quality service.
• Maintain accountability for P&L, driving sales and controlling costs.

Skills

Leadership

Customer Service

Team Development

Job description

Job Description

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

REWARDS

• An achievable 20% bonus scheme - paid quarterly
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality
• Life assurance
• All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual General Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Experienced hands-on leadership skills
• Customer service
• Having your people's development at heart

WHAT YOU'LL BE DOING

• Expected to lead from the front and work shoulder to shoulder with crew and managers.
• Developing, leading and managing the store team while supporting the delivery of perfect burgers and fries.
• Demonstrate close attention to detail.
• Creating an awesome working environment where people are happy to come to work and have fun
• Responsible for reward and recognition
• You will be accountable for all aspects of your store including the day-to-day operations and long-term planning.
• Drive the Five Guys culture by always role modelling our values
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs.
• Spotting potential and developing your team to ensure there is a strong talent pipeline.

INCREDIBLE CAREERS WITH FIVE GUYS

• Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office.
• Five Guys isn't just a job - it can be a career!
• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.