Branch Operations Manager

ZipRecruiter; London Borough of Harrow; On-site; GBP 30,000 - 50,000; Full time

Job summary

A community bank is looking for a Branch Operations Manager to oversee operations and deliver exceptional customer service. This role involves managing staff, processing transactions, and promoting bank products to ensure a positive experience for customers.

Qualifications

• Strong customer service skills required.
• Experience in banking operations preferred.
• Ability to manage and lead a team.

Responsibilities

• Oversee branch operations and staff management.
• Open deposit accounts and promote bank products.
• Process financial transactions and ensure customer satisfaction.

Skills

Customer Service

Staff Management

Banking Operations

Job description

The Middlefield Banking Company is a full-service FDIC-insured commercial bank and LPL Financial brokerage headquartered in Middlefield, Ohio. We have 21 branches serving Beachwood, Chardon, Cortland, Dublin, Garrettsville, Mantua, Middlefield, Newbury, Plain City, Powell, Orwell, Solon, Sunbury, Twinsburg, Westerville, Bellefontaine, Marysville, Ada, and Kenton. The Bank also operates a Loan Production Office in Mentor, Ohio.

Founded in 1901, The Middlefield Banking Company has been a leader in delivering quality personal financial services to its communities. We are recognized as one of the most profitable community banks in the U.S. If you are seeking an opportunity to learn more or want to start or advance your career in banking, Middlefield Banking Company is looking for enthusiastic team members to join us!

Job Summary

The Branch Operations Manager is responsible for delivering exceptional customer service and overseeing branch operations. Key duties include opening deposit accounts, promoting bank products, processing financial transactions, supporting the IQ Leads program, and ensuring a positive customer experience. The role also involves staff management and branch administration.

Please see the attached Job Description for detailed duties and qualifications.

Background Check and Credit Check Notice

As part of our hiring process, we conduct background and credit checks on all potential employees to ensure workplace safety and assess financial responsibility. Any job offer will be contingent on successful completion of these checks.

The Middlefield Banking Company is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, veteran status, or any other protected characteristic as outlined by law.