Branch Managers

Virgin Money; Tees Valley; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Pension

Annual performance bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellbeing (Wellhub)

Volunteer days

Job summary

Virgin Money is seeking a Branch Manager for our Hartlepool, Durham branch. This permanent role is full-time (35 hours/week). You will lead a diverse team, coach colleagues, and ensure an outstanding customer experience in a digital-first environment.

You will motivate your team to achieve strong branch performance, develop capabilities, and support personal growth while upholding our values and customer-centric approach. Intra-company integration with Nationwide is ongoing.

Qualifications

• Proven ability to lead and develop a team to deliver excellent customer service.
• Comfortable operating in a digital environment and guiding others in its use.

Responsibilities

• Support your team to create a superior customer experience and drive branch performance.
• Take overall responsibility for branch performance while contributing to area goals.
• Coach, develop and manage colleagues to achieve objectives and personal growth.

Skills

Leadership

Team coaching

Customer service

Digital literacy

People development

Tools

CRM software

Job description

We're searching for an individual who loves to lead a team and help them perform at their best while ensuring a simply brilliant service for our customers! We are looking for a Branch Manager for our branch in Hartlepool, Durham. This role is a permanent position working full‑time, 35 hours per week. The core role of our Branch Managers is to deliver the very best performance through their people by keeping our Purpose, Strategic Aims and Values & Behaviours at the heart of all they do, whilst developing their team, building both their capability and ambition. You'll have the drive to deliver results and strive to improve branch performance and effectiveness. You will coach, develop and manage colleagues, enabling them to achieve objectives and personal goals. To succeed, you'll need to demonstrate the ability to motivate others, challenge colleagues to continually improve, and help them to fulfil their potential. Above all, we're looking for someone who is comfortable operating in a digital environment, with an aptitude for technology, and the confidence to pass on their knowledge to others. Your self-motivation, positive, and enthusiastic ‘can‑do’ attitude sets you apart, as does your ability to be flexible and adaptable. Virgin Money is now part of Nationwide Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You'll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. Nationwide is committed to the redeployment of our employees impacted by change; as such, applications from redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long‑term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you’ll be doing Supporting your team to create a superior customer experience, you’ll take overall responsibility for the performance of the branch while contributing to personal distribution and area goals that are both challenging and rewarding. You’ll motivate and lead your team to deliver sustainable returns, while developing individuals to reach their full potential in an ever‑changing digital world. Working as part of a large and diverse team in a modern, collaborative environment, you’ll help ensure everyone contributes to making a positive difference in the local community. Using strong leadership, drive, and clear direction, you’ll ensure your team consistently provides the very best experience to customers.

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
• Proven success in a Retail branch environment with the ability to work and deliver results in line with expectations
• A clear and methodical approach, dealing well with complex issues
• A sound knowledge of bank policies & procedures with a good understanding of Personal Distribution products/services
• A genuine passion for providing exceptional customer service
  As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and broader society. We are purpose‑driven. Uncompromisingly customer. Unstoppably Nationwide.

Benefits

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year