Branch Manager, Steve Madden, Westfield White City

Kurt Geiger; London; On-site; GBP 22,000 - 32,000; Full time

Job summary

An established industry player in footwear and accessories seeks a passionate retail manager to lead a dynamic team in London. In this role, you will ensure exceptional customer service, drive sales, and maintain the brand's high standards. Your leadership will empower your team to excel while fostering a positive and inclusive environment. With a competitive salary and generous bonuses, this is a fantastic opportunity to make a significant impact in a vibrant retail setting. If you have a flair for fashion and a commitment to excellence, this role is perfect for you.

Benefits

Competitive basic hourly rate

Generous bonus structure

Amazing employee discounts

Fabulous shoes!

Qualifications

• Previous experience in retail management is essential.
• Strong background in fashion-forward brands is preferred.

Responsibilities

• Ensure high standards of customer service at all times.
• Manage staff scheduling and meet payroll budgets effectively.

Skills

Retail Management

Customer Service

Sales Target Achievement

Team Leadership

Education

Experience in Retail

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We aim to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years, our team of in-house shoe and accessory designers has been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature, representing the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

WE NEED YOU TO:

1. Ensure customer service is of the highest standards at all times
2. Be a role model for your team and with your own service standards
3. Ensure all store and company sales targets, operations goals, policies, and procedures are met and maintained
4. Actively liaise, communicate, and develop good relations with your team and Senior Management
5. Maintain a high-performance team through effective management of productivity, individual targets, employee relations, and coaching on areas of development
6. Manage and maintain staff scheduling and meet payroll budgets, remaining reactive to trading patterns
7. Rota your team effectively and ensure optimum cover during peak trading periods
8. Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards
9. Ensure your store maintains excellent visual presentation in line with company guidelines
10. Embody the KG DNA: Customer Focused, Brand Focused, SHINE, Driven & Inclusive

YOU WILL NEED:

1. Previous retail management experience
2. Background with a fashion-forward footwear, accessory, or fashion brand
3. To be a customer service ambassador
4. Proven ability to drive sales and team working to KPIs
5. To be immaculately presented and representative of our luxury/fashion-forward brand in every way

Benefits:

• Competitive basic hourly rate
• Generous bonus structure
• Amazing employee discounts
• Fabulous shoes!

Our Stores

The first Kurt Geiger store opened on London Bond Street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford Street, and in over 400 stores globally. Beyond stand-alone stores and retail pop-ups, our retail partners include some of the world’s most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism