Branch Manager, Steve Madden, Westfield White City

KURT GEIGER; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading footwear and accessories brand in London seeks a Retail Manager to ensure exceptional customer service and drive sales. The ideal candidate will have previous retail management experience, a passion for fashion, and the ability to lead a high-performance team. Join a brand that values diversity and creativity, and be part of a dynamic team that embodies the KG DNA.

Benefits

Competitive Basic Hourly Rate

Generous Bonus Structure

Amazing Employee Discounts

Fabulous Shoes

Qualifications

• Previous retail management experience.
• Experience with fashion-forward brands.

Responsibilities

• Ensure high standards of customer service.
• Drive sales and team performance to KPIs.
• Manage staff scheduling and payroll budgets.

Skills

Customer Service

Sales Performance

Team Management

Education

Retail Management Experience

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We aim to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, inspiring us with its energy and diversity. For over fifty years, our in-house shoe and accessory designers have created authentic, distinctive designs from our London headquarters. The rainbow is our signature, symbolizing good energy and love for our community and the many ways we express individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

WE NEED YOU TO:

1. Ensure customer service is of the highest standards at all times.
2. Be a role model for your team and uphold your own service standards.
3. Meet and maintain all store and company sales targets, operational goals, policies, and procedures.
4. Actively liaise, communicate, and develop good relations with your team and Senior Management.
5. Maintain a high-performance team through effective management of productivity, individual targets, employee relations, and coaching.
6. Manage staff scheduling and meet payroll budgets, adapting to trading patterns.
7. Rota your team effectively to ensure optimal coverage during peak trading periods.
8. Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards.
9. Ensure the store maintains excellent visual presentation aligned with company guidelines.
10. Embody the KG DNA: Customer Focused, Brand Focused, SHINE, Driven, & Inclusive.

YOU WILL NEED:

1. Previous retail management experience.
2. Experience with a fashion-forward footwear, accessory, or fashion brand.
3. To be a customer service ambassador.
4. Proven ability to drive sales and team performance to KPIs.
5. Immaculate presentation, representing our luxury/fashion-forward brand in every way.

• Competitive basic hourly rate
• Generous bonus structure
• Amazing employee discounts
• Fabulous shoes!

Our Stores

The first Kurt Geiger store opened on London Bond Street in 1963. Today, our brand has global appeal, distributed in hundreds of cities worldwide. We operate over 70 standalone stores nationwide, including our flagship on London Oxford Street, and in over 400 stores globally. Beyond standalone stores and retail pop-ups, our retail partners include some of the world's most renowned department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism