Branch Manager

Scrivens Opticians & Hearing Care; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known optical and hearing care provider in Stoke-on-Trent is looking for a Branch Manager to lead a passionate team and ensure outstanding customer service. You will manage all branch operations, drive business growth, and maintain high professional standards. The ideal candidate will have experience in retail management, strong leadership skills, and a customer-first mindset. Competitive salary and benefits are offered.

Benefits

Competitive salary with performance-based incentives

Opportunities for career progression

Generous staff discount scheme

28 days annual leave including bank holidays

Qualifications

• Experienced retail manager preferably in optics, audiology or healthcare.
• Strong leadership and people management skills required.
• Basic IT skills are necessary.

Responsibilities

• Lead and motivate team for outstanding customer service.
• Manage branch operations and meet sales targets.
• Oversee staff training and performance management.

Skills

Leadership

Customer service

Communication

Commercial awareness

Tools

Point-of-sale systems

Job description

About The Role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What We’re Looking For

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required. If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

What We Offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme