Branch Manager

Saffron Building Society; Essex; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading mutual financial institution in Brentwood is seeking a Branch Manager/ Retail Banking Manager to enhance customer experience while leading a team. The role requires strong interpersonal skills and a proven track record in a managerial role within banking or financial services. Competitive salary of £31,050 per annum, plus benefits including holiday and pension contributions.

Benefits

Competitive Salary

33 days holiday

Pension contributions

Income protection and life assurance

Wellbeing support

Qualifications

• Proven track record in a supervisory or managerial role in banking or financial services.
• Strong interpersonal and communication skills.
• Proactive approach to problem-solving and decision-making.

Responsibilities

• Enhance customers' experience and support team service delivery.
• Organise team’s telephone, webchat, and administrative work.
• Deliver training and maintain competency standards.

Skills

Interpersonal skills

Communication skills

Problem-solving

Customer service

Job description

Overview

Branch Manager/ Retail Banking Manager Saffron Building Society is seeking a Branch Manager/ Retail Banking Manager to join our team on a full-time permanent basis in our Brentwood, Essex branch.

Why Saffron Building Society

At Saffron Building Society, we see financial well-being as an ongoing journey - not just a destination. As a mutual, our members are at the heart of everything we do, and their needs always come first. We re dedicated to creating genuine connections, delivering exceptional experiences, and making a real difference in our communities.

Benefits

• Competitive Salary: On offer is a competitive salary of £31,050 per annum, plus Performance Related Recognition Scheme and Annual Bonus.
• Holiday: 33 days holiday
• Pension: 5 % employee contribution 8.5% employer contribution
• Employee Extras such as: Income protection, life assurance, comprehensive wellbeing support, buy and sell holiday, salary sacrifice schemes

About the role

As the Branch Manager/ Retail Banking Manager, you'll play a pivotal role in enhancing our customers' experience while supporting the team in delivering exceptional service. You will be instrumental in ensuring smooth operations, upholding our standards of excellence, and leading by example in providing unparalleled customer satisfaction. This position offers a unique blend of team leadership and customer engagement, allowing you to make a real impact in the community. The working hours for this role will be Monday Friday, 9am 5pm, plus two Saturdays per month on a rotational basis.

Main Duties and responsibilities

• Improve the customer journey by ensuring swift, efficient, and error-free management of transactions and administration, keeping customers informed of any delays or issues.
• Proactively organise the team s telephone, webchat, and administrative work queues, guaranteeing prompt and effective service delivery.
• Support the monitoring of webchat and telephony queues to ensure appropriate coverage and responsiveness.
• Enhance the Society's image by treating each customer according to defined standards, maximising satisfaction by aligning customer needs with our services.
• Deliver ongoing training and oversight to the team, ensuring competency standards are maintained while complying with regulatory, audit, and compliance standards.

About you

As a Branch Manager/ Retail Banking Manager, you will have a professional proven track-record in a supervisory or managerial role ideally within the banking, financial services sector or Post Office. You possess strong interpersonal and communication skills, allowing you to engage effectively with our members and team members alike. Your proactive and enthusiastic approach to problem-solving and decision-making, combined with a commitment to delivering exceptional customer service, sets you apart.

If you have the relevant skills and experience for this Branch Manager/ Retail Banking Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

No recruitment agencies, please

This vacancy is advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.