Branch Manager

Lawes Insurance Recruitment; England; On-site; GBP 60,000 - 80,000; Full time

Job description

As the Branch Manager, you will report to the Regional Director and be responsible for overseeing the day-to-day operations of the executive teams, supporting the delivery of team key performance objectives.

ROLE AND RESPONSIBILITIES

1. Managing the team of executives on a day-to-day basis, including service level delivery and maintaining adequate resources.
2. Monitoring team renewal, new business, and task progress daily.
3. Ensuring team compliance with FCA requirements.
4. Develop and execute strategic plans to achieve sales targets and expand the customer base within the commercial segment.
5. Build and maintain strong relationships with key stakeholders and decision-makers within commercial accounts.
6. Identify and address client needs, providing tailored solutions and recommendations to drive business growth and customer satisfaction.
7. Collaborate with internal teams to ensure seamless delivery of products and services to commercial clients.
8. Proactively monitor and analyse account performance, identifying areas for improvement and implementing strategies to maximize customer retention and revenue growth.
9. Stay current with industry trends and market conditions, providing insights and recommendations to internal teams and clients.
10. Leading and developing the team to achieve KPI targets.
11. Working with senior managers to implement change for business benefits.
12. Presenting monthly results to the team and providing feedback to senior management.
13. Providing broking solutions and support to handlers when required.
14. Communicating and managing relationships with key stakeholders.
15. Coaching team members to improve customer service.

QUALIFICATIONS

1. Minimum of Certificate in Insurance status within two years of joining.
2. Minimum of 12 months experience in the insurance/broking sector.

PERSON SPECIFICATION

1. Strong communicator with the ability to manage internal and external relationships.
2. Strong influencing, negotiating, problem-solving, and analytical skills.
3. Highly organised, target-driven, and motivated.
4. Adaptable, focused, and professional.
5. Confident telephone manner and a team player.
6. Effective at managing expectations.
7. Recognises the importance of self-development.

SKILLS AND EXPERIENCE

1. Good knowledge of the Financial Services market and regulatory framework.
2. Broking skills and a detailed knowledge of insurance policies.
3. Ability to maintain a high level of customer service at all times.
4. Knowledge and use of insurer products and solutions.
5. Sales and service process knowledge, particularly sales through service.
6. Up-to-date with insurance industry developments and regulatory changes.
7. Proficient in account management systems and Microsoft Office.