Branch Manager

The National Farmers Union Mutual Insurance Society Limited; Cobham; Híbrido; GBP 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary up to £100,000 (dependent on XP

Annual bonus up to 25%

Pension up to 20%

28 days annual leave + bank holidays

Private medical insurance

Gym contribution

Life assurance

Descripción de la vacante

NFU Mutual in Cobham seeks an inspirational Branch Manager to lead a specialist High Net Worth insurance operation. You will drive profitable growth, coach a high-performing team, and nurture relationships with HNW customers and introducers across Surrey and London.

You will own the branch plan, sales strategy and performance, balancing commercial ambition with exceptional customer outcomes. Hybrid working is available.

Formación

• Proven experience leading and coaching a sales/customer service team.
• Track record of delivering sales growth and achieving targets.
• Experience in High Net Worth or private client insurance.
• Strong relationship-management and stakeholder engagement skills.
• Commercial and financial acumen with data-driven decision making.
• Understanding of regulated insurance environments and conduct risk.

Responsabilidades

• Lead and develop a specialist HNW team with clear expectations and ongoing feedback.
• Own branch business plan, sales strategy and performance objectives using data and market insight.
• Drive new-business culture, improve lead generation, conversion and retention.
• Build trusted relationships with HNW customers and introducers across Surrey, London and surrounding market.
• Champion outstanding service with tailored, responsive customer experiences.
• Oversee branch operations, financial performance, risk controls and compliance.
• Collaborate with underwriting, claims, marketing and internal specialists for optimal customer outcomes.
• Identify opportunities to improve processes and productivity.

Conocimientos

Team leadership

Sales growth

Customer service

HNW insurance knowledge

Relationship management

Financial acumen

Regulatory compliance

Communication

Educación

CII qualifications or Dip CII/ACII (desirable)

Descripción del empleo

About the role

• Lead a specialist High Net Worth insurance branch, driving profitable growth in one of the UK's strongest private client markets.
• Inspire, coach and develop a high-performing team, creating a culture focused on exceptional customer and commercial outcomes.
• Build trusted relationships with High Net Worth customers and professional introducers, strengthening our presence across Surrey, London and the surrounding market.

Lead a specialist High Net Worth insurance branch in one of the UK's strongest private client markets. We're looking for an inspiring and commercially minded Branch Manager to lead our specialist High Net Worth (HNW) insurance operation in Cobham. This is an opportunity to shape a high-performing branch, deliver sustained and profitable growth, and ensure every customer receives a personal, attentive and expert service. You'll combine confident people leadership with a strong sales focus and a passion for outstanding customer outcomes. Working with an experienced team, you'll build capability, strengthen relationships with customers and introducers, and grow our presence across Surrey, London and the surrounding HNW market.

Role Overview

As Branch Manager, you'll take ownership of the branch's people, sales, service and operational performance. You'll set a clear direction, translate business ambitions into practical plans and create an inclusive, energetic environment where colleagues can perform at their best.

What you'll be doing

• Lead, coach and develop a specialist team, setting clear expectations and building capability through regular feedback and support.
• Own the branch business plan, sales strategy and performance objectives, using data and market insight to drive profitable growth.
• Create a strong new‑business culture, maintaining disciplined pipelines and improving lead generation, conversion and retention.
• Build trusted relationships with HNW customers, professional introducers and local networks, representing the branch confidently in the market.
• Champion outstanding customer service, ensuring complex needs are understood and customers receive a responsive, tailored and consistent experience.
• Oversee branch operations, financial performance, risk controls and regulatory compliance.
• Work collaboratively with underwriting, claims, marketing and other internal specialists to deliver the right outcomes for customers.
• Promote continuous improvement, identifying opportunities to simplify processes, strengthen service and increase team productivity.

You'll be a credible, hands‑on leader who can balance commercial ambition with excellent customer outcomes. You'll know how to motivate a team, develop relationships and turn opportunity into sustainable results.

• Proven experience of leading, coaching and developing a team in a sales and customer service environment.
• A strong record of delivering sales growth and achieving stretching commercial targets.
• Significant customer service experience, including handling complex or sensitive customer needs and resolving issues effectively.
• Experience in High Net Worth, private client or specialist personal lines insurance.
• Strong relationship‑management and influencing skills, with the confidence to engage customers, introducers and senior stakeholders.
• Commercial and financial acumen, including the ability to interpret performance information and make sound decisions.
• A clear understanding of regulated insurance environments, conduct risk and the importance of fair customer outcomes.
• Excellent communication, organisation and problem‑solving skills.

Desirable

• Knowledge of HNW homes, fine art, jewellery, prestige motor and other private client risks.
• CII qualifications or progress towards Dip CII/ACII.
• A full UK driving licence.
  We're one of the UK's leading general insurance and financial services organisations, and for over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us, so we're proud to be recognised as "a great place to work".

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We've also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 - and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform. Additionally, we were named in the LinkedIn Top Companies 2026 list of "Best midsize employers to grow your career in the UK", and we've been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026. We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable-so we're successful now and in the future.

• The opportunity to lead an established team and shape the future of the Cobham branch.
• Support from experienced insurance, underwriting, claims and marketing colleagues.
• A collaborative working environment with hybrid working available.
• A competitive salary and benefits package, dependent on experience.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

• Salary - Up to £100,000 dependent on experience
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salaryEmployee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility