Branch Manager

Connells; Abingdon; On-site; GBP 42,000 - 62,000; Full time

Job summary

Connells, based in Abingdon-On-Thames, seeks a Branch Manager to lead the day-to-day operations of the Abingdon branch. You will oversee residential sales activities, coach the team, and drive performance while maintaining strong relationships with customers, developers, and stakeholders.

The role emphasizes developing local business opportunities, ensuring excellent service through the conveyancing process, and reporting on branch results.

Qualifications

• Proven experience in estate agency, property sales, or a related field with a strong track record in achieving sales targets and managing branch operations.

Responsibilities

• Lead day-to-day branch operations and residential sales activities.
• Manage the team and coach performance to achieve targets.
• Develop local business opportunities and maintain stakeholder relationships.
• Ensure excellent customer service throughout the sales and conveyancing process.
• Monitor branch performance, manage budgets, and ensure regulatory compliance.
• Report on branch results and support staff training and development.
• Represent Connells’ values and brand in the local market.

Skills

Leadership

People management

Customer service

Relationship building

Analytical skills

Organizational skills

Communication

Problem solving

Budgeting

Compliance awareness

Education

Property/real estate qualifications

Management qualifications

Tools

CRM systems

Office software

Job description

Company Description Connells is one of the largest and most successful estate agency groups in the UK, with a network of around 150 branches and a long-standing presence since 1936. The company is a major seller of new homes, marketing thousands of properties for leading national, regional, and local house builders. Connells offers a broad range of services, including residential sales, mortgage services, asset management, land and planning, survey and valuation, home conveyancing, and relocation services for public and private sector employers. Team members receive structured training, regular coaching, and support from experienced leaders, with a culture built on honesty, integrity, and strong performance. Connells invests in professional development and provides opportunities to grow a long-term career in the property sector.

Role Description The Branch Manager role at Connells is a full-time, on-site position based in Abingdon-On-Thames. The Branch Manager leads the day-to-day operations of the branch, overseeing residential sales activities, managing the team, and ensuring targets are achieved through effective coaching and performance management. This role includes developing local business opportunities, maintaining strong relationships with customers, developers, and other stakeholders, and ensuring excellent customer service throughout the sales and conveyancing process. The Branch Manager is responsible for monitoring branch performance, managing budgets, implementing company processes, and maintaining compliance with relevant regulations and internal policies. The position also involves reporting on branch results, supporting staff training and development, and representing Connells’ values and brand within the local market.

Qualifications

• Proven experience in estate agency, property sales, or a related field, with a strong track record in achieving sales targets and managing branch operations.
• Leadership and people management skills, including team coaching, performance management, staff development, and the ability to foster a collaborative, results-focused culture.
• Customer service and relationship-building skills, with the ability to communicate clearly, handle complex enquiries, and maintain long-term relationships with clients and partners.
• Commercial and analytical skills, including an understanding of local property markets, financial performance, budgeting, and the ability to interpret and act on sales and operational data.
• Organizational and problem-solving skills, with the ability to prioritize workload, manage multiple transactions, and ensure processes are followed accurately and on time.
• Familiarity with property-related compliance, conveyancing processes, and basic mortgage and valuation concepts is beneficial.
• Competence in using estate agency or CRM systems and common office software (e.g., email, spreadsheets, property listing platforms).
• Relevant professional qualifications in property, real estate, or management are an advantage, though equivalent experience will be considered.