Branch Leader - Multisite | Burnley, UK

Skipton; Burnley; On-site; GBP 51,000; Full time

Job summary

Skipton Building Society is hiring a Branch Manager to lead teams and ensure exceptional customer service in Burnley and Colne. This permanent role requires an accomplished leader with strong communication skills, offering a salary of up to £51,000 per annum.

Qualifications

• Management experience in a customer-facing environment.
• Proven record of delivering excellent customer service.
• Effective communication and time management skills.

Responsibilities

• Leading a team of customer-facing colleagues.
• Focusing on commercial growth and maintaining customer relationships.
• Daily customer interaction and providing excellent service.

Skills

Customer Service

Leadership

Communication

Time Management

Stakeholder Management

Job description

Hours:
This is a permanent position working 36 hours across Monday to Saturday to support operating hours.

Salary:
£51,000 Per Annum

Closing Date:
Sun, 13 Jul 2025

Here at Skipton Building Society, we are proud to have a team of amazing people who work hard every day to put our customers' best interests at heart.

We are currently looking for a Branch Manager to lead, motivate and drive performance. The successful candidate will play an integral part in delivering exceptional service to our customers at our multisite branches of Burnley and Colne.

Our branches are the heart of our local communities. Increasingly, our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch, we support our customers face-to-face, virtually, and through outbound contact, reaching customers at relevant times. Whether promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and over time, a fountain of knowledge to help them achieve their financial goals.

Together, you can help us build a better Society!

What You Will Be Doing as a Branch Manager

The Branch Manager will lead a team of customer-facing colleagues, promoting high standards of customer service and ensuring they deliver an exceptional experience. We are looking for someone who can inspire a team, engage them, and create a culture of high performance.

Taking ownership of the branch contribution plan, you will focus on commercial growth and maintaining relationships with existing customers. You will ensure your team confidently promotes our products and services during customer interactions through observations, one-to-ones, and clear objectives aligned with the branch plan.

This is a hands-on role involving daily customer interaction, including serving customers and undertaking 'My Review' appointments.

What Do We Need From You?

• An accomplished leader with management experience in a customer-facing environment.
• A proven record of delivering excellent customer service and outcomes.
• Effective communication and time management skills.
• A genuine interest in people and an understanding of the diversity of customers and colleagues.
• An entrepreneurial approach to maximizing business opportunities.
• Strong stakeholder management skills, working with your Regional Manager and Head Office functions.

You don't need to be an expert in financial services, but it would be helpful. We welcome applications from anyone with the skills and experience to deliver a great experience for our colleagues and customers.

What Is In It For You?

The role of Branch Manager is a permanent position with a salary of up to £51,000 per annum, depending on skills and experience. The role involves working 36 hours across Monday to Saturday to support operating hours.

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