Branch External Sales and Service Advisor OBR

FNB Namibia; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services provider is looking for a Branch External Sales and Service Advisor to enhance customer interactions and achieve sales targets. The role involves promoting digital solutions while ensuring compliance and fostering relationships with clients. Ideal candidates are proactive in identifying sales opportunities and have a commitment to providing exceptional customer service.

Qualifications

• Experience in customer service and sales.
• Ability to comply with governance and compliance standards.

Responsibilities

• Achieve sales targets and manage sales pipeline effectively.
• Deliver customer service adhering to quality standards.
• Identify opportunities to increase sales revenue.

Skills

Customer service

Sales

Problem solving

Compliance

Teamwork

Job description

Branch External Sales and Service Advisor OBR

Apply locations: East London | Time type: Full time | Posted on: Posted Yesterday | Time left to apply: End Date: June 28, 2025 (1 day left to apply) | Job requisition id: R35144

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value-adding solutions within a dynamic environment, whilst adhering to policy and process.

• Execute work in accordance with organisational values and ethics.
• Comply with governance and compliance standards; escalate issues for investigation and resolution.
• Identify and escalate risks as part of daily work.
• Produce high-quality work by following standards and procedures.
• Maintain operational efficiencies through enhanced processes.
• Deliver accurate work for consistent results.
• Leverage knowledge to develop solutions that improve service delivery and quality.
• Adhere to quality standards, turnaround times, and company policies.
• Complete administration, reporting, and information updates accurately and timely.
• Achieve sales targets as per performance scorecards and manage sales pipeline effectively.
• Identify opportunities to increase sales revenue and grow the client base while controlling costs.
• Retain or sign unbanked customers to enhance profitability.
• Maximize sales through packaged financial solutions.
• Maintain knowledge of all approved products, procedures, and timelines to meet sales targets.
• Maximize cross-selling opportunities.
• Promote digital and self-service options to clients.
• Contribute to team teamwork and inclusivity.
• Use resources responsibly to achieve cost efficiencies.
• Meet financial targets and uphold service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service adhering to quality standards.

Job Details

Note: Applications will not be accepted after 28/06/2025. Please submit your application before the deadline.

All appointments will align with FirstRand Group’s Employment Equity plan. The bank supports the recruitment of individuals with disabilities; candidates may disclose disability information voluntarily. This information will be kept confidential unless legally required to disclose.

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About Us

FNB serves retail and commercial customers with banking, insurance, investment products, and digital solutions. Recognized globally, FNB has won multiple awards, including the Strongest Banking Brand in the World (Brand Finance Banking 500 2023). We offer opportunities to build a rewarding career and make a meaningful impact.