Branch Customer Advisor - Part-Time, Caernarfon

Nationwide; Caernarfon; On-site; GBP 9,000 - 18,000; Part time

Benefits offered by this job

25 days holiday per year (pro rata)

Wellhub access for health and wellness

Volunteering days

Training and development

Annual performance bonus

Private medical insurance

Competitive pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide in Caernarfon is seeking a Customer Representative for a 12-month fixed term contract, part-time 28 hours per week. You will engage face-to-face with customers, manage everyday banking needs, and also assist via phone and digital channels from a busy branch on the high street.

No banking experience required; the role rewards dedication, offers a competitive benefits package, and requires a compassionate, digitally capable individual who thrives in a team environment.

Qualifications

• You don’t need banking experience, but a background in customer service helps.
• Show patience, empathy and strong people skills to understand customer needs.
• Stay calm in a fast‑paced environment and adapt to changing priorities.
• Be comfortable using technology and digital channels to assist customers.
• Demonstrate a proactive, helpful approach to everyday banking moments.

Responsibilities

• Welcome customers into the branch and offer trusted, friendly help with banking.
• Handle a range of transactions and queries with focus on security and fairness.
• Guide customers through banking products and services to manage their money.
• Collaborate with colleagues to deliver excellent customer service at peak times.
• Follow processes and escalate concerns to protect customers and Nationwide.

Skills

Customer service

Communication

Patience

Digital literacy

Job description

Nationwide in Caernarfon is seeking a Customer Representative for a 12-month fixed term contract, part-time 28 hours per week. You will engage face-to-face with customers, manage everyday banking needs, and also assist via phone and digital channels from a busy branch on the high street.

No banking experience required; the role rewards dedication, offers a competitive benefits package, and requires a compassionate, digitally capable individual who thrives in a team environment.