Branch Coordinator - Streatham

Kinleigh Folkard & Hayward; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading property services group is seeking a Branch Coordinator to support sales and lettings negotiators across their London branches. The ideal candidate will possess strong administrative skills and excel in delivering exceptional customer service while working collaboratively with the team. This role involves ensuring compliance, preparing documentation, and maintaining quality communication with clients and third-party companies.

Qualifications

• Proven record in administration with excellent communication skills.
• Passion for delivering outstanding customer service.

Responsibilities

• Communicate with customers via phone, email, and face-to-face.
• Prepare valuation packs and maintain compliance procedures.
• Coordinate with Accounts department regarding payments.

Skills

Communication Skills

Customer Service

Administration

Tools

CRM System

Job description

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At KFH, our branch coordinators sit at the heart of our branch network, supporting sales and lettings negotiators and branch directors daily to achieve high-quality customer service. Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual who can collaborate with others, share their administration knowledge and skills. At KFH, we are continuously seeking opportunities to improve and are looking for a coordinator to bring new thinking and embrace our legacy.

With over 60 branches across London, KFH is the capital's largest property services group, and we are growing! We offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 units in various schemes across 130 London locations, with a portfolio worth £10 billion. Our team includes some of London's largest groups of qualified chartered surveyors and valuers, providing services for both corporate and private clients. Our employees are central to our success, supporting each other and delivering exceptional service with integrity. We value collaboration, experience, and encourage innovative thinking.

You will report to our Regional Administration Manager.

Responsibilities of a branch coordinator include:

• Communicating with customers via phone, email, and face-to-face, maintaining company standards
• Preparing valuation packs
• Using and maintaining KFH’s CRM system as required
• Producing and issuing all necessary paperwork for clients and solicitors
• Ensuring compliance procedures are met
• Communicating with third-party companies
• Coordinating with KFH’s Accounts department regarding payments
• Providing high levels of customer service
• Supporting sales and lettings negotiators and branch directors

We seek a coordinator with a proven track record in administration, excellent communication skills, and a passion for delivering outstanding customer service. The ideal candidate will help us achieve the right results and enhance our reputation.

KFH is an equal opportunity employer committed to creating a diverse and inclusive environment for all employees.

Click here to see all our company benefits, including additional earning potential and discounts.