Branch Coordinator - Plymouth

Hidden Hearing; Plymouth; On-site; GBP 16,000; Part time

Job summary

A leading hearing care provider in Plymouth seeks a part-time Clinic Coordinator to deliver exceptional customer service and manage appointment scheduling. The ideal candidate is self-motivated with strong communication skills and a passion for helping others. This position works 22.5 hours per week with a salary of £15,300. Join a supportive team committed to making a difference in the lives of those with hearing loss.

Qualifications

• Self-motivated and competitive, driven to exceed targets.
• Strong focus on delivering exceptional customer service.
• Logical and proactive in challenging situations.

Responsibilities

• Efficiently manage appointment scheduling.
• Support hearing care professionals with customer care.
• Maintain records and adhere to GDPR regulations.
• Promote wellness programs and accessories.

Skills

Persuasive influencing

Customer engagement

Administrative skills

Sales promotion

Job description

Overview

Clinic Coordinator - Plymouth

At Hidden Hearing, our Clinic Coordinators (Known internally as a Branch Coordinator) provide exceptional customer service and a welcoming environment for all patients to our hearing centres. We are looking for a Part time clinic coordinator to join our Shrewsbury hearing centre working 3 days per week 9.00am to 5.00pm. 22.5 hours per week. The salary will be £15,300.

Responsibilities

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customers (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

About You

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self-motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer-centric approach? Join our team at Hidden Hearing. For more information about Hidden Hearing.

About Hidden Hearing

Hidden Hearing makes a life-changing difference to people living with hearing loss through our exceptional colleagues. Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group. We embrace four core values: we are team players, we create trust, we apply a can-do attitude and we create innovative solutions.

We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. We pride ourselves on a down-to-earth, supportive culture and a family-like team environment. In 2023 we were awarded Gold standard as part of Investors in People. We offer a competitive base salary plus a commission and bonus scheme designed to reward excellent patient care. There are ongoing training and development opportunities to grow with us.

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