Branch Care Manager

Helping Hand; Knaresborough; On-site; GBP 36,000 - 42,000; Full time

Job summary

Helping Hands in Knaresborough is seeking a Branch Care Manager to lead the delivery of exceptional care within the local community, guiding and inspiring the team to uphold the highest quality standards while ensuring safe, personalised support for customers.

You will manage budgets, monitor performance, and collaborate with internal teams and healthcare partners to grow the branch with heart and confidence, maintaining a culture of excellence across the region.

Qualifications

• Experience leading care teams and delivering person-centred care.
• Ability to manage budgets and monitor KPIs.
• Strong understanding of regulatory standards (CQC/CIW).
• Excellent communication with internal and external partners.
• Adaptable, resilient and capable of influencing outcomes.

Responsibilities

• Lead the branch with warmth and clarity, building a high-performing, values-driven team.
• Ensure every customer receives outstanding, safe, personalised care.
• Maintain regulatory compliance and drive a right-first-time culture.
• Build relationships with healthcare professionals, local authorities and partners.
• Collaborate with Operations, People, Quality, Finance and Marketing to improve outcomes.
• Monitor performance, manage budgets, and seek efficiency improvements.
• Support Area Care Manager and promote a culture of excellence.

Skills

People management

Communication skills

Budget management

Regulatory compliance

Relationship-building

Data-driven decision making

Job description

Branch Care Manager

Department: East 8

Employment Type: Permanent - Full Time

Location: Knaresborough

Reporting To: Sarah Bankhead

Compensation: £36,000 - £42,000 / year

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As a Registered Care Manager, you’ll lead the delivery of exceptional care within your local community. You’ll guide and inspire your team, uphold the highest quality standards, and make sure every customer receives safe, personalised support they can rely on. It’s a role with real influence, shaping services, strengthening relationships, and helping your branch grow with heart and confidence.

What you’ll do

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
• Ensure every customer receives outstanding care, from regular visits to respite and Live-in services – championing quality, safety, and consistency.
• Maintain full regulatory compliance across your services, driving a “right first time” culture and responding swiftly to improvements when needed.
• Build strong relationships across your community, including healthcare professionals, local authorities, GPs and partners, to grow your customer base and strengthen Helping Hands’ reputation.
• Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
• Support your Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region.

What you’ll bring

• A real passion for people, care and community.
• Experience leading teams, inspiring others, building capability, and driving strong performance.
• Excellent communication and relationship-building skills, with the confidence to influence both internal and external partners.
• Strong commercial awareness, with experience managing budgets, KPIs and business performance.
• A solid understanding of regulatory requirements, quality frameworks and compliance best practice.
• Outstanding organisational and planning skills, with the resilience to thrive in a fast-moving environment.
• Confidence using data, systems and technology to inform good decision-making.
• Experience working with third-party providers, contractors or partners.
• A flexible, adaptable mindset and a drive to deliver meaningful results.

Desirable:

• Experience in the care sector or a related field.
• Level 5 qualification in Leadership and Management for Care (or willingness to work towards it).
• Knowledge of CQC or CIW regulatory standards.
• Previous management experience within care