Branch Banking: Customer Advocate

Description This; Exeter; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Wellhub health & wellness access

Up to 2 volunteering days

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide in Exeter is seeking a Customer Representative to deliver great customer experiences across branch, phone and digital channels. You’ll welcome customers, handle transactions and guide them to the right banking products with care and integrity.

This is a 12-month fixed term contract, with full-time or part-time options (28-35 hours per week, Mon–Sat). You’ll be within a 45-minute commute of the Exeter branch and join a supportive team focused on fairer, more rewarding banking.

Qualifications

• No banking experience required, customer service background is helpful.
• Able to deliver consistent, high-quality service in a fast-paced environment.
• Comfortable using branch, phone and digital channels to assist customers.

Responsibilities

• Welcome customers into the branch and understand their needs to offer trusted help with banking.
• Handle a range of transactions and queries accurately, keeping security and fairness in mind.
• Guide customers through banking products and services that fit their needs and help manage their money.
• Collaborate with colleagues to deliver excellent customer service, even at peak times.
• Follow processes and escalate concerns to protect customers and Nationwide.
• Contribute to keeping face-to-face banking meaningful on the high street.

Skills

Customer service

People skills

Empathy

Digital literacy

Job description

Nationwide in Exeter is seeking a Customer Representative to deliver great customer experiences across branch, phone and digital channels. You’ll welcome customers, handle transactions and guide them to the right banking products with care and integrity.

This is a 12-month fixed term contract, with full-time or part-time options (28-35 hours per week, Mon–Sat). You’ll be within a 45-minute commute of the Exeter branch and join a supportive team focused on fairer, more rewarding banking.