Branch Assistant

Euro Car Parts Limited; St Albans; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave (Including Bank)

Exciting Career Growth

Life Assurance for Peace of Mind

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Comprehensive Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Job summary

Euro Car Parts Limited is looking for a Branch Assistant to join our busy branch where every day is different. You will deliver products, support warehouse tasks and help at the trade counter, ensuring outstanding service and a smooth operation.

You’ll work in a fast-paced environment with a friendly team, using handheld devices and ePOD tech, while upholding health and safety standards and aiming for excellent customer satisfaction.

Qualifications

• Delivery driving, warehouse, logistics or branch support experience.
• Full, clean UK driving licence.
• Strong communication and customer service skills.
• Ability to work in a busy, fast-paced environment.
• Good organisational skills and attention to detail.
• Understanding of Health and Safety practices.
• Basic IT skills with handheld devices or warehouse systems.
• Flexible, reliable and team-focused attitude.
• Automotive, retail or logistics experience is advantageous but training is provided.

Responsibilities

• Deliver products safely, accurately and on time to customers.
• Support branch operations and maintain high service standards.
• Build positive relationships with customers and represent the brand professionally.
• Assist Click & Collect customers and at the trade counter as needed.
• Help resolve customer queries and contribute to a positive experience.
• Pick, pack and prepare orders; assist with stock movements and receiving.
• Maintain stock accuracy through daily checks and inventory procedures.
• Use ePOD systems and handheld devices effectively.
• Drive safely, uphold safety culture and ensure vehicle compliance.

Skills

Delivery driving

Customer service

Communication

Teamwork

Organisational skills

Tools

ePOD systems

Handheld devices

Warehouse systems

Job description

Keep our branch moving. Deliver outstanding service. Make a difference every day.

Are you someone who enjoys being on the move, takes pride in delivering excellent customer service and likes working as part of a close-knit team?

We're looking for aBranch Assistantto join our busy branch, where no two days are the same. This is a varied, hands-on role combining customer deliveries, warehouse operations and branch support to help us provide an exceptional experience for our customers.

Whether you're out making deliveries, supporting warehouse operations or helping customers at the trade counter, you'll play a vital role in keeping the branch running smoothly and ensuring we deliver on our customer promise.

What we offer

• Competitive Salary– We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.

Key Responsibilities

As a Branch Assistant, you'll support every aspect of the branch operation, helping the team deliver excellent service, maintain high operational standards and achieve business goals.

Deliver products safely, accurately and on time, ensuring every customer receives excellent service.

Build positive relationships with customers and represent the business professionally at every opportunity.

Support Click & Collect customers and assist at the trade counter when needed.

Help resolve customer queries and contribute to a positive customer experience.

Supporting warehouse operations

Pick, pack and prepare customer orders accurately and efficiently.

Assist with goods receiving, stock movements and dispatch activities.

Maintain excellent stock accuracy through daily stock checks and inventory procedures.

Support stock takes and ensure products are stored safely and correctly.

Help maintain excellent shelf availability and warehouse organisation.

Carry out daily vehicle safety checks before every journey.

Ensure company vehicles remain clean, roadworthy and compliant with company standards.

Use delivery technology, including ePOD systems and handheld devices, accurately and effectively.

Drive safely at all times, promoting our safety-first culture and protecting our customers, colleagues and communities.

Working safely and efficiently

Follow all Health & Safety procedures within the branch, warehouse and during deliveries.

Handle stock safely to minimise damage and maintain quality standards.

Complete mandatory training and compliance activities.

Support branch audits, operational controls and governance requirements.

Being part of the team

Attend daily team briefings and contribute ideas to improve branch performance.

Work collaboratively with colleagues across the branch to achieve shared goals.

Support continuous improvement by helping deliver operational and customer service targets.

Develop your skills through ongoing learning and training, becoming a valued multi-skilled member of the team.

Skills and Experience

We're looking for someone with a positive attitude, great work ethic and a passion for delivering excellent customer service.

You'll ideally have:

Previous experience in a delivery driving, warehouse, logistics or branch support role.

A full, clean UK driving licence.

Strong communication and customer service skills.

The ability to work efficiently in a busy, fast-paced environment.

Good organisational skills and attention to detail.

An understanding of safe working practices and Health & Safety.

Basic IT skills and confidence using handheld devices or warehouse systems.

A flexible, reliable and team-focused approach.

Experience within the automotive, retail or logistics sector would be an advantage, as would knowledge of stock control, warehouse operations, vehicle compliance or ePOD technology—but these aren't essential, as full training will be provided.

Why Work for LKQ

We're proud of the service we provide to our customers, and we know that's only possible because of the great people who work in our branches.

When you join us, you'll enjoy:

A varied, active role where no two days are the same.

Full training and ongoing development opportunities.

A supportive, friendly team environment.

Opportunities to develop new skills and progress your career.

The chance to make a real difference to customers every day.