Branch Assistant

Epwin; Norwich; Hybride; GBP 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

24 days annual leave

Company pension

TELUS discount

Monthly awards

Résumé du poste

Epwin Group Plc is expanding its busy trade counters and looking for a Branch Assistant to join the friendly, knowledgeable team. You will work with colleagues to deliver excellent customer service, maintain high standards in the trade counter and warehouse, and help drive branch performance with a can-do attitude.

Full training will be provided, 24 days holiday plus bank holidays, a company pension, and opportunities for career progression within Epwin Group.

Qualifications

• Experience in a trade counter environment would be preferred but not essential.
• Good organisational skills and be IT literate.

Responsabilités

• Works together with the team to provide excellent customer service.
• Help maintain high standards within the trade counter area and warehouse. Has a can‑do/will‑do attitude and able to work within a small team. Assist with health and safety compliance.
• Work with the Branch Manager and the rest of the team to achieve branch performance targets. Provide cover in the branch when required.
• Our ideal Branch Assistant: Will have a friendly, welcoming attitude and have energy and passion that is required to deliver what our customers require. Be versatile and prepared to assist in all aspects of running the branch.
• Good organisational skills and be IT literate.

Connaissances

Customer service

Teamwork

IT literacy

Description du poste

As part of the Epwin Group Plc, we’re proud to be part of a much larger successful family of businesses.

Our branches are a busy trade environment, and we pride ourselves on our knowledgeable and friendly teams – it’s one of the main reasons our customers return day after day! If you have an ambitious and enthusiastic outlook, we’d love to hear from you. You can expect a thorough company induction, supported every step of the way whilst you familiarise yourself with our business, the role and the products. With a blend of both hands‑on and digital e-learning modules, we’re committed to supporting your career development.

Our trade counters are a positive and thriving environment where we put customers at the heart of everything we do and know that the team in our branches play a vital role in that. We are a growing, dynamic business and we’re looking for team players to grow with us. If you’ve got a can‑do, will‑do attitude and an eagerness to learn, you’re exactly the kind of person we’re looking for.

The role of a Branch Assistant:

• Works together with the team to provide excellent customer service.
• Help maintain high standards within the trade counter area and warehouse. Has a can‑do/will‑do attitude and able to work within a small team. Assist with health and safety compliance.
• Work with the Branch Manager and the rest of the team to achieve branch performance targets. Provide cover in the branch when required.
• Our ideal Branch Assistant: Will have a friendly, welcoming attitude and have energy and passion that is required to deliver what our customers require. Be versatile and prepared to assist in all aspects of running the branch.
• Good organisational skills and be IT literate.

Experience in a trade counter environment would be preferred but not essential as the right attitude and drive will overcome any lack of this experience.

• Full training will be provided
• What you’ll get 24 days annual leave, plus statutory bank holidays.
• Company pension.
• The chance to join a vibrant, progressive company that looks after their people. The opportunity to voice your ideas and help shape the future of the business.
• Real career prospects for the right people within any of the many businesses within the Epwin Group Plc. Enrolment within “TELUS” which entitles the employee to discounts at many high‑street and online retailers as well as a wider range of additional benefits.
• Monthly awards where our people are recognised for outstanding contributions. On the job and on‑line training.

We invest in our people.

The Company

Epwin Group is one of the leading manufacturers and suppliers of low maintenance building products with some of the best‑known manufacturing and service names in the sector.

We are one of the UK’s largest manufacturers and suppliers of windows, doors and fascia systems with some of the best‑known manufacturing and service names in the sector.

The principal activities of the Group are the extrusion of PVC‑U and roofline products as well as the manufacture of windows, doors, conservatories and sealed units. Group businesses also produce high quality cladding, guttering, decking and prefabricated GRP building components.

At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn't be where we are today without them.

We take pride in our people

At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn't be where we are today without them.

We’re interested in our future, constantly investing and innovating in new products, processes and our employee’s and we like to give back to our employee’s as much as they give us.

The Benefits

Telus Health (Lifeworks) is a confidential employee support platform to help employees and their family’s deal with life challenges.

Holidays

Your holiday entitlement will be detailed in your contract of employment.

Cycle to Work

Obtain a bike and/or cycling accessories to use for cycling to work whilst making income tax and National Insurance savings.