Branch Assistant

Booker Group; Ipswich; On-site; GBP 20,000 - 25,000; Full time

Job summary

Booker Group, the UK's leading food & drink wholesaler, seeks a motivated individual for a customer service role. This position entails working in a fast-paced environment, ensuring customer satisfaction, and supporting a diverse and inclusive workforce. A positive attitude and willingness to assist customers are key for success.

Benefits

Colleague discount card

Discount on Tesco purchases

Free eye tests and discounts

Retirement savings plan

Life Assurance coverage

Health and Wellbeing support

Qualifications

• Applicants must be aged 17 or over.
• Punctuality and proper presentation required.

Responsibilities

• Ensuring customer needs are met efficiently.
• Keeping shelves stocked and providing quick service at the tills.
• Accurately picking items for deliveries.

Skills

Customer service

Teamwork

Positive attitude

Job description

What's in it for you

At Booker, we offer a comprehensive benefits package including:

• A Booker colleague card with 10% off purchases and double discount events up to three times a year.
• After 3 months, a Tesco colleague discount card with 10% increasing to 15% off most Tesco purchases for four days after each pay day, thirteen times a year, plus discounts at Tesco Cafe and F&F.
• 10% off pay monthly & SIM deals with Tesco Mobile, plus additional deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank (terms apply).
• Free eye tests and discounts on glasses and contact lenses when spending GBP50 or more.
• 50% off health checks at Tesco Pharmacy.
• Exclusive discounts on RAC breakdown cover and access to a deals website with a cycle-to-work scheme.
• After 3 months, eligibility for the Save As You Earn share scheme to buy Tesco shares at a discount.
• Retirement savings plan with up to 5% employer match.
• Life Assurance coverage for death in service of up to three times your annual pay.
• Health and Wellbeing support, including Employee Assistance Programme and Virtual GP services.
• A comprehensive holiday package.

About the role

We seek a motivated individual passionate about delivering excellent customer service, willing to go the extra mile. The role involves working in a dynamic, fast-paced environment as part of a team. Our operation runs 5/7 days; specific hours are available on our website. Applicants must be aged 17 or over.

Responsibilities include

Ensuring customer needs are met efficiently—keeping shelves stocked, providing quick service at the tills, and accurately picking items for deliveries.

Requirements

A positive attitude, passion for customer service, punctuality, proper presentation, and willingness to go the extra mile.

About The Company

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses nationwide through over 190 branches and multiple logistics and support centers.

We value diversity, equity, and inclusion, welcoming everyone to be their authentic selves at work. We support flexible working arrangements and are committed to an inclusive, accessible recruitment process. Booker is a Disability Confident employer.

Please note that roles involving early mornings, late evenings, warehouse work, or handling alcohol may require candidates to be 18 or over. High application volumes may lead to earlier closing of some roles, and only shortlisted candidates will receive feedback.

Note: Booker Group is part of Tesco plc but operates separately, with different benefits from Tesco.