Branch Assistant

Rexel; Ipswich; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading electrical distribution company is seeking a Branch Assistant in Ipswich. The role involves customer service on the trade counter, supporting the sales team, and managing warehouse duties like order picking. Ideal candidates should have customer service experience and be comfortable in a retail environment. Competitive benefits include a bonus scheme, generous leave, and career development opportunities.

Benefits

Gainshare bonus scheme

25 days annual leave plus bank holidays

Comprehensive health and wellbeing support

Staff discount on webshop

Qualifications

• Experience within a wholesale, trade or retail environment preferred.
• Ability to build strong customer relationships.
• Experience supporting sales teams with inquiries and product availability.

Responsibilities

• Provide excellent customer service on the Trade Counter.
• Support internal sales team with customer inquiries.
• Undertake warehouse duties such as picking and packing orders.

Skills

Customer Service

Communication

Sales Support

Stock Management

Job description

Rexel UK are looking for a Branch Assistant to join our Denmans Branch in Ipswich, working Monday to Friday, 07:30 - 17:00.

As a Branch Assistant you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public whilst taking ownership of displays to highlight promotions and store offers.

Your days will vary from selling products on the trade counter, supporting the internal sales team with sales activity - this could be calling customers to build rapport or dealing with product and order queries, in addition you will undertake warehouse duties such as picking and packing customer orders to ensure customer orders are completed on time and ensuring a great service is provided for every single customer.

The Benefits of a Career with Rexel:

• Gainshare bonus scheme, allowing you to be directly rewarded for growth
• 25 days annual leave plus bank holidays, and enjoy your birthday off too!
• Competitive enhanced family leave benefits
• Extensive Learning and Development opportunities from day one
• Opportunity to Buy and Sell annual leave
• Free virtual GP service, accessible 24/7
• Comprehensive health and wellbeing support programme
• Staff discount on our webshop!
• Exclusive holiday offers through our travel partner
• Free financial education and mortgage advice

What we are looking for you be a Branch Assistant:

• Previous experience: Experience within a wholesale, trade or retail environment is preferred but not essential
• Customer Service:Experience working in a customer facing role, building strong customer relationships and able to demonstrate great service provided for repeat business.
• Sales Support: Supporting the sales team by ensuring product availability and assisting with customer inquiries.
• Communication:The ability to ask questions and provide information effectively across different stakeholders e.g. Colleagues, customers & Suppliers.
• Stock Management:Experience from a Retail/ Trade or Wholesale stock environment, with proven ability to pick & pack orders or to book in and organise goods in to store/branch. Assisting in the management of branch stock, including daily profiling requests and monthly stock adjustments.

Why Join Rexel?

• Be part of a global leader in the distribution of electrical products and solutions.
• Enjoy a supportive and collaborative work environment.
• Access to professional development and career growth opportunities.
• Competitive salary and benefits package.

At Rexel, we welcome people from all backgrounds with diverse perspectives and experiences.
Our goal is to create a workplace where everyone feels respected and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.