Branch Assistant

Rsgroup; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Branch Assistant to join its dynamic team in Birmingham. This role involves providing exceptional customer service, managing stock, and assisting trade customers with their needs. You will be part of a supportive team, working Monday to Friday, where full training is provided. The company values a can-do attitude and offers a range of perks, including a generous pension scheme, health cover options, and personal development programs. If you're looking for a rewarding opportunity to grow and make a difference, this position is perfect for you.

Benefits

Generous Defined Contribution Pension scheme

Aviva Private Health Medical cover

AXA PPP Health Cash Plan

Save as you Earn Employee Share Scheme

Option to buy more holiday

Annual Employee Performance Bonus

Preferential discounts on vehicles

Employee Assistance Programme

Cycle to Work Scheme

Company workwear & PPE

Qualifications

• Experience in a customer service or retail role is preferred.
• Ability to multi-task and manage different work areas effectively.

Responsibilities

• Provide excellent customer service by identifying customer needs.
• Manage stock and inventory, including picking and packing.

Skills

Customer Service Experience

Multi-tasking

Communication Skills

Problem-Solving

Job description

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Branch Assistant

Location: Birmingham, GB, B8 1AP

Brand: RS

Function: Customer Services

Work Location: Office Based

Location - Duddeston mill industrial estate, Duddeston Mill Rd, Saltley, Birmingham B8 1AP

If you are looking for a rewarding opportunity and working as part of a supportive team, then this is the role for you. Based in our RS Local Birmingham Branch, working Monday - Friday, 8.00am - 4.30pm.

Working alongside our amazing branch team, you will divide your time between communicating effectively with our trade customers at our branch to help them find just what they need and keeping on top of our stock and inventory. Full training will be provided, but a can-do attitude is all that it takes to succeed in this role.

What you will be doing:

As a Branch Assistant, you will be reporting directly to the Branch Manager.

Within the Branch, you will provide excellent customer service by helping identify our customers’ needs and requirements by building strong relationships and investigating and resolving customer issues from general and technical questions whilst advising on delivery options and dispatches.

You will also be responsible for some warehouse and stock management picking and packing activities.

What do I need to be successful?

• Some experience in a Customer Service or Retail role
• The ability to multi-task and put your attention to different areas of work throughout your day
• A friendly face and a can-do attitude

What’s in it for you?

• Option to join - Generous Defined Contribution Pension scheme.
• Option to join - Aviva Private Health Medical cover.
• Option to join - AXA PPP Health Cash Plan.
• Option to join – Save as you Earn Employee Share Scheme.
• Option to buy more day’s holiday per annum.
• Annual Employee Performance Bonus scheme.
• Preferential discounts on Personal Contract Hire for brand new vehicles for family & friends.
• Employee Assistance Programme.
• Cycle to Work Scheme.
• Company workwear & PPE.
• A wide range of personal development programmes to build on your strengths.

We are RS Group.

At RS, we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems.

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.