Branch Administrator

GSF Car Parts; Redcar; On-site; GBP 22,000 - 30,000; Full time

Job summary

GSF Car Parts is seeking a Branch Administrator to enhance branch operations and contribute to financial performance. The role includes managing delivery notes, balances, and customer queries, requiring strong organizational and communication skills. Join a leading UK automotive parts distributor focused on team member wellbeing and career progression.

Benefits

Performance-based bonus

28 days annual leave

Free flu vaccination

Health and wellbeing tools

Life assurance scheme

Training and career progression opportunities

Qualifications

• Experience in telesales and/or customer service.
• Strong ability to work under pressure and meet deadlines.
• Target-driven and resilient to rejection.

Responsibilities

• Ensure all proof of delivery notes are accounted for.
• Balance the branch till daily and ensure accuracy.
• Monitor and review customer credit limits.

Skills

Organizational Skills

Communication Skills

Interpersonal Skills

IT Literacy

Job description

About The Role

We are looking for a Branch Administrator who will support the branch by contributing to its financial performance.

Main Duties Include

1. Ensure all proof of delivery (POD) notes are accounted for.
2. Investigate missing notes and PODs, obtaining replacements if required.
3. Balance the branch till daily, ensuring accuracy and up-to-date records.
4. Complete branch banking books and ensure monies are banked daily.
5. Forward till reports to Head Office and update banking templates.
6. Allocate pay later notes.
7. Monitor unpaid cash sale reports, escalating discrepancies or queries.
8. Ensure unpaid or outstanding amounts are collected promptly.
9. Run weekly account statements and keep them current.
10. Maintain staff accounts.
11. Monitor and analyze the age debt report.
12. Allocate customer payments and ensure monies are banked daily.
13. Update customer notes with relevant details as needed.
14. Monitor and review customer credit limits.
15. Handle general customer queries face-to-face or over the phone.

Working Hours

Approximately 45 hours per week, Monday to Friday, including alternate Saturday working.

Ideal candidates will have experience in telesales and/or customer service, preferably in a fast-paced, sales-driven environment.

About You

What you'll need to succeed:

• Ability to work quickly under pressure and meet deadlines.
• Strong organizational skills with great attention to detail.
• Target-driven mindset, motivated by sales, and resilient to rejection.
• Willingness to learn and develop.
• Team player with the ability to work independently.
• Confident and polite telephone manner.
• Excellent communication skills.
• Good interpersonal skills.
• IT literacy.

Benefits

At GSF Car Parts, our benefits support all aspects of our team members' lives, including health, wealth, and lifestyle. Benefits include:

• Opportunity to earn a performance-based bonus.
• 28 days annual leave (including bank holidays), with up to 5 additional days based on service.
• Free flu vaccination.
• Health and wellbeing tools.
• Support from pension experts.
• Life assurance scheme.
• Discounts from hundreds of brands including Asda, Nike, and John Lewis.
• Financial wellbeing products such as advances and savings schemes.
• Paid time off for volunteering.
• Training, qualifications, and career progression opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. With over 175 branches and a turnover exceeding £475 million, we operate as one brand since November 2021, supported by centralized departments in procurement, marketing, and national accounts. Our integrated IT systems include industry-leading catalogue system Allicat and access to the Servicesure garage network.