Branch Administrator

WILLIAM H BROWN; Norwich; On-site; GBP 12,000 - 18,000; Part time

Job summary

A well-regarded estate agency in Norwich is seeking a part-time Branch Administrator to support their sales team. Responsibilities include handling customer inquiries, managing office administration, and maintaining expenditure within budget. The role offers flexibility in hours and a supportive workplace environment to encourage development and progression.

Benefits

Industry leading training and development

Demonstrable career ladder

Opportunities for progression

Team incentives

Supportive environment

Qualifications

• Preferably experienced as an Administrator / Secretary or in a similar role.
• Customer focused and comfortable in a client facing role.
• Resilient, positive, numerate and detail oriented.
• Organised and able to prioritise workload in a fast-paced environment.
• Keen interest in learning and proactive in keeping up to date with industry changes.
• Excellent verbal and written communication skills.
• IT literate (MS Office, internet, email systems).

Responsibilities

• Support the sales team within the office with administrative duties.
• Upload property details onto major property portals.
• Deal with customer inquiries both in branch and over the phone.
• Ensure office expenditure is maintained within budgeted levels.

Skills

Customer focused

Organised

Resilient

Detail oriented

Verbal communication

Written communication

IT literate

Tools

MS Office

Job description

Branch Administrator

At William H Brown, part of the Connells Group, we're looking for a highly motivated Branch Administrator (Part-Time, Flexible) to support our fantastic team in branch in Norwich. As our Branch Administrator you will take ownership of office administration accurately, efficiently and in a professional manner, within a busy customer facing environment.

Part Time - 20 Hours Per Week: (flexibility around when these days and hours are worked, could suit school hours, to be discussed at interview stage)

What’s in it for you as our Branch Administrator?

• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Supportive, rewarding and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities of a Branch Administrator

The main purpose of your role is to support the sales team within the office with administrative duties. This will involve uploading property details onto major property portals, dealing with customer enquiries both in branch and over the phone and ensuring office expenditure is maintained within budgeted levels.

Skills and experience required to be a successful Branch Administrator

• Preferably experienced as an Administrator / Secretary or in a similar role
• Customer focused and comfortable in a client facing role
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced-paced environment
• Keen interest in learning and proactive in keeping up to date with industry changes
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

William H Brown is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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