Bracknell Store Crew

TN United Kingdom; Bracknell; On-site; GBP 12,000 - 18,000; Part time

Job summary

Join a forward-thinking company as a Store Crew member, where you will be the face of the business, delivering exceptional customer service and creating memorable experiences. This role offers the chance to engage with customers, learn about products, and contribute to a positive shopping atmosphere. Enjoy a supportive work environment that values equality and inclusion, while providing opportunities for personal and professional growth. With generous benefits and a commitment to your well-being, this position is perfect for those looking to make a difference in retail.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox platform access

THRIVE learning system

Dental insurance

Pension scheme

24/7 EAP support

Sick pay allowances

Sabbatical leave

Enhanced family-friendly policies

Qualifications

• Experience in customer service is desirable but not essential.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet and thank customers, ensuring a memorable experience.
• Provide exceptional service and assist customers effectively.
• Process sales, orders, and refunds efficiently.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Time Management

Teamwork

Job description

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Job: Store Crew

Location: Bracknell

Job Type: Permanent, Part-time (13 hours- weekdays & weekends)

Who are we?

For over 30 years, we’ve traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers’ lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life.

Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.

Role Overview

You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will be attentive to customer needs and have the opportunity to learn about our products to assist customers effectively.

Role Responsibilities

1. Greet and thank customers, wishing them a fond farewell in a warm and friendly manner to ensure a memorable experience.
2. Provide exceptional service, using your knowledge to help customers find the best products for them across in-store and multi-channel sales.
3. Process sales, orders, and refunds efficiently at the tills.
4. Assist with processing deliveries and stock replenishment on the shop floor.
5. Maintain general housekeeping and tidiness of the shop floor and back of house.
6. Stay updated on company activities and promotions.
7. Support floor moves, sale setups, and launches.
8. Adhere to all FatFace policies and procedures, including GDPR compliance.

Competencies

1. Deliver excellent customer service focused on customer needs and satisfaction.
2. Show passionate commitment and enthusiasm for the FatFace brand, embodying our vision and values.
3. Align with the company's social and environmental mission, actively championing impactful actions.
4. Provide a genuine, authentic, and proactive approach.
5. Act with integrity and demonstrate interest and understanding of others.
6. Respect and value team members at all levels, contributing positively to team dynamics.
7. Engage actively in team activities and initiatives.
8. Use humor appropriately and tailor interactions to each individual.
9. Offer customers alternative purchasing options across our multichannel platform.
10. Maintain operational standards across delivery handling, visual merchandising, health and safety, housekeeping, and stock management.

Experience

• Experience in customer service is desirable but not essential.
• Excellent interpersonal and communication skills.
• Positive attitude with a can-do approach.
• Ability to work effectively under pressure.
• Confidence to take initiative and work independently when needed.
• Team-oriented mindset.
• Strong time management skills.

Benefits of working with us

• 25 days holiday plus bank holidays.
• Generous monthly discount allowance.
• Perkbox platform access from day one, offering discounts, wellbeing content, and more.
• THRIVE learning system with thousands of learning resources.
• Dental insurance (employee funded).
• Pension scheme.
• 24/7 EAP support (UNUM/Retail Trust/Fashion Textiles Support).
• Sick pay allowances.
• Sabbatical leave based on service.
• Enhanced family-friendly policies, including maternity leave.
• Refer a friend scheme.