BPC R&D One Unilever Europe - CTI, Claims & Customer Engagement Specialist

ENGINEERINGUK; Bebington; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Claims & Customer Engagement Specialist to lead scientific relationships and enhance customer engagement. This dynamic role involves collaborating with marketing and sales teams to deliver compelling communication and support innovative product claims. Candidates should possess strong adaptability, creativity, and effective communication skills, with a passion for storytelling. Join a purpose-led business committed to diversity and sustainability, where your contributions will make a significant impact. Flexible working options and a supportive environment for growth await you in this exciting opportunity.

Benefits

Flexible working options

Family-friendly workplace

Diversity and inclusion initiatives

Support for relocation expenses

Qualifications

• Solid grounding in core R&D roles with experience in CTI/Claims.
• Fluency in English; additional languages are a plus.

Responsibilities

• Collaborate with marketing for scientific engagement.
• Adapt communication assets for customer resonance.
• Implement digital and agile practices for asset sharing.

Skills

Customer Engagement

Communication Skills

Adaptability

Storytelling

Risk Assessment

Digital Tools Proficiency

Education

Degree in R&D or related field

Tools

Digital Communication Tools

Job description

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View more categories View less categories Sector Customer Services, Marketing, Advertising and PR, Research and Development Role Specialist Contract Type Permanent Hours Full Time

Please Note: The deadline for applying is 23.59 the day before the job posting end date.

Job Title:

BPC R&D One Unilever Europe - CTI, Claims & Customer Engagement Specialist

Business Function:

R&D

Location:

Port Sunlight R&D

Work-Level:

WL1RH5

INTRODUCTION

With the latest evolution of Unilever's operating model, the One Unilever Markets cluster organization has been created to manage the rest of the markets Unilever operates in around the globe. The role of this cluster is to deploy business strategies swiftly and effectively, with its own standalone R&D organization equipped with category and functional expertise to enable innovation, 5S, UBS, and sustainability programs, as defined by business leaders.

JOB PURPOSE

1UL Europe, the largest market cluster with a turnover of approximately €2bn across 8 countries, offers a unique opportunity for a role responsible for leading scientific relationships with key customers. You will communicate Unilever's superior technology and products compellingly to internal and external audiences, working on iconic brands like Dove, Vaseline, Tresemme, Lynx/Axe, and Signal, as well as local brands such as Zendium, Neutral, and Baba. This role supports the Social First Marketing agenda and involves working closely with R&D, Customer Development, CSP, and Marketing teams.

RESPONSIBILITIES

This dynamic role involves activities such as:

• Collaborating with marketing and sales teams to deliver scientific engagement and activation with trade partners, supporting a digital-first demand creation agenda.
• Adapting communication assets to resonate with customers and consumers in 1UL markets through videos, presentations, in-person sessions, and social media content, contributing to local jewel brands.
• Assisting in deploying BG innovations by managing claims testing, risk assessments, approvals, and activation activities.
• Implementing digital and agile work practices to develop and share assets efficiently across teams.
• Developing deep category, market, and product expertise to uncover insights, consumer needs, trends, and competitive intelligence.

ALL ABOUT YOU

Successful candidates will be adaptable, collaborative, and creative R&D professionals with a solid grounding in core R&D roles, ideally with experience in CTI/Claims. Key qualities include:

• Dynamic and adaptable mindset, eager to learn and grow daily.
• Passion for storytelling and customer engagement.
• Effective communication skills for non-technical audiences.
• Understanding of Europe's legal, regulatory, and compliance landscape.
• Experience in risk assessments in product claims and communication.
• Creativity, attention to detail, and discipline.
• Team player with experience working with external partners.
• Keen on digital tools and innovation.
• Fluency in English; additional languages relevant to 1UL EU markets are a plus.

NOTES

Please apply through this portal; email applications may not be processed. Include your Future Fit Plan if possible. Ensure your line manager is aware of your application. For accommodations or further info, contact Hannah Cottier at [e-mail].

What we offer

We offer flexible working options and promote a family-friendly, inclusive workplace. We value diversity and provide reasonable adjustments during the application process.

Relocation to the UK

If applying from outside the UK, successful applicants will undergo a self-funded transfer process, with potential reimbursement up to £5,000 for pre-approved expenses. Contact your Talent Partner for details.

Company

Join a purpose-led business where your work makes a difference. Unilever champions diversity, inclusion, and sustainability, offering global career opportunities and a supportive environment for growth and development.

Our policies & flexible working

Our policies support work-life balance through agile working, flexible arrangements, enhanced parental leave, and wellbeing initiatives.

Our ambition: unlocking talent through disability inclusion

We aim to be the top employer for people with disabilities and to increase their representation to 5% of our workforce by 2025, fostering an inclusive culture that supports full potential for all.