Box Office Supervisor

TN United Kingdom; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player seeks a proactive Box Office Supervisor to join the vibrant team at a local arts venue. This temporary role offers a competitive hourly rate and the chance to develop your career in a dynamic environment. You will manage venue bookings, lead a small team, and ensure exceptional customer service while optimizing the use of space. With a strong focus on accuracy and efficiency, you will play a key role in delivering memorable events. If you thrive in a fast-paced setting and have a passion for the arts, this opportunity is perfect for you.

Benefits

Excellent training opportunities

Career development opportunities

21 days of annual leave

Flexible working hours

Qualifications

• Proven knowledge of front and back-office systems for arts venues.
• Experience managing a small team and scheduling rotas.
• Ability to thrive under pressure in a fast-paced environment.

Responsibilities

• Manage venue hire and commercial bookings to meet income targets.
• Act as the main contact for hirers and oversee event bookings.
• Lead and support box office assistants to ensure excellent service.

Skills

Team Management

Customer Service

Data Entry Accuracy

Deadline Management

Event Planning

Tools

Spektrix Ticketing

Artifax Event Management

Word Processing Software

Spreadsheets

Databases

Job description

Social network you want to login/join with:

Job Title: Box Office Supervisor
Location: Harrow Arts Centre, Uxbridge Road, Hatch End HA5 4EA
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary (3 months assignment, to be reviewed for extension)
Working Hours: Monday - Friday, 09:00 - 17:00
Work Arrangement: 36 hours per week, might be required to work evenings

Role Overview:
Pertemps is currently recruiting for a proactive and motivated Box Office Supervisor to join the expanding team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of up to £ 19.01 PAYE, alongside excellent training, career development opportunities, and 21 days of annual leave (excluding Bank Holidays).

Key Responsibilities:

• Manage venue hire and commercial bookings to meet income targets.
• Act as the main contact for hirers, overseeing event bookings.
• Optimize space usage via the booking system, handling the full process from enquiry to payment.
• Lead and support box office assistants, ensuring excellent customer service and sales.
• Maintain box office rota, covering evenings and weekends, including major events.
• Process daily transactions up to £2,000, arrange banking, and update financial records.
• Coordinate the artistic programme diary for efficient scheduling.

Requirements:

• Proven knowledge of front and back-office systems for arts venues, including ticketing and commercial hire best practices.
• Experience managing a small team, including scheduling rotas and shift patterns.
• Ability to thrive under pressure, balancing multiple demands in a fast-paced environment.
• Accuracy in data entry and financial transactions, handling cash, card payments, and cheques securely.
• Skilled in deadline management, workload prioritization, and event planning.
• Experience with Spektrix Ticketing and/or Artifax Event Management systems is desirable.
• Proficiency in word processing, spreadsheets, databases, and relevant booking/ticketing software.

About us:
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.

London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn