Box Office Supervisor

Pertemps; Greater London; On-site; GBP 39,000 - 46,000; Full time

Job summary

The London Borough of Harrow is seeking an experienced Box Office Supervisor. In this role, you will manage ticket sales, lead a dedicated team, and ensure a top-notch customer experience. You'll oversee operations, tackle challenges in real-time, and collaborate with various teams to enhance service delivery.

Qualifications

• Experience in box office operations or a related customer service role.
• Strong leadership and team management skills.
• Proficiency in ticketing software and payment processing systems.

Responsibilities

• Supervise the daily operations of the box office, ensuring ticket sales.
• Train, support, and manage box office staff.
• Handle inquiries and customer complaints professionally.

Skills

Leadership

Customer Service

Communication

Problem Solving

Attention to Detail

Tools

Ticketing Software

Payment Processing Systems

Job description

Job Title: Box Office Supervisor
Location: 171 Uxbridge Road, Harrow, Greater London, UK, HA5 4EA
Salary: £19.01ph

Job Overview:
London Borough of Harrow is looking for an experienced and customer-focused Box Office Supervisor to lead our ticketing operations and ensure an exceptional guest experience. In this role, you will oversee the box office team, manage ticket sales, and coordinate seating arrangements while maintaining efficiency and professionalism.

Key Responsibilities:

• Supervise the daily operations of the box office, ensuring smooth and efficient ticket sales
• Train, support, and manage box office staff, ensuring high levels of customer service
• Handle inquiries, customer complaints, and ticketing issues professionally
• Manage financial transactions, reconciliations, and reporting for ticket sales
• Coordinate seating plans, special requests, and VIP ticketing
• Work closely with event organizers, marketing teams, and venue management
• Ensure compliance with ticketing policies, security measures, and company regulations
• Assist with promotional activities related to ticket sales and audience engagement
• Maintain and update the ticketing system, troubleshooting any technical issues

Skills & Qualifications:

• Experience in box office operations or a related customer service role
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in ticketing software and payment processing systems
• Ability to multitask and remain calm under pressure
• Attention to detail and strong problem-solving skills
• Knowledge of event management and audience engagement strategies (a plus!)

About Us:
Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing solutions for nearly 60 years. We are proud to be accredited as an Investor in People, which is reflected in our commitment to career progression and employee satisfaction. Recognized by The Sunday Times as one of the Best 100 Companies to Work For for 14 consecutive years, we prioritize a personalized approach in everything we do.
The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London and 13 minutes to Euston via Harrow & Wealdstone station, it offers convenient access via the Metropolitan Line, Watford DC Line, national rail services, and major road networks including the M1, M25, and A406.

important Notice:
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