Box Office Manager

Roundhouse Trust Ltd.; London; On-site; GBP 38,000; Full time

Job summary

The Roundhouse, an iconic arts venue in Camden, is seeking a Box Office Manager to lead the ticketing operations and provide excellent customer service. The role involves liaising with multiple stakeholders and requires supervisory experience in a box office setting. The successful applicant will join a vibrant team committed to empowering creativity within the community.

Benefits

25 days’ holiday per year, plus bank holidays

Pension scheme

Cycle to Work Scheme

Season Ticket Loan

Employee Assistance Programme (EAP)

Group Life Assurance

Staff discount at bar and café

Enhanced Maternity, Paternity and Adoption leave

Qualifications

• Proven box office experience in a supervisory role.
• Personable and proactive individual with the ability to lead.
• Comfortable working in a fast-paced environment.

Responsibilities

• Lead the ticketing operation on show nights and support the front-line team.
• Liaise with ticket agents, promoters, and internal stakeholders.
• Resolve customer issues and ensure excellent service.

Skills

Communication

Customer Service

Team Collaboration

Job description

Box Office Manager
Camden Town, London

About the Roundhouse:
Roundhouse is an iconic music and arts venue in Camden. Since the 1960s we’ve opened up space for creativity to empower people and communities – day in, night out. We’re on a mission to raise the creative potential of the UK so we give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history

The Role
This role is a key component of our dynamic ticketing team at the Roundhouse, providing exceptional service to customers and promoters alike. You will lead the ticketing operation on show nights, liaising with ticket agents, promoters, and internal stakeholders as well as having customer issues escalated for resolution. You will be knowledgeable about Roundhouse events and offerings, and support the front-line team in providing warm, friendly service to our guests.

Please note regular weekend and evening work will be required according to business needs.

About you:
We are looking for a personable and proactive individual with box office experience in a supervisory capacity. You will have excellent communication and customer service skills, and enjoy working in a fast-paced environment in collaboration with a team and other key stakeholders.

We are looking for the successful applicant to be available to start on/ by 01 October 2025.

We welcome applications from people who feel they can bring their own skills, experiences and ideas to the table and empower those around them to do the same. We encourage those currently underrepresented across the cultural sector and all intersections of our diverse society to apply.

The successful candidate must have a current and acceptable DBS check, or be willing to undertake one due to the nature of the role.

For more information please download the full job description from our website and if you would like to apply, and feel you have the skills and experience we are looking for, please click “Apply Now” to complete your application by midnight Sunday 20th July.

Contract: Permanent
Hours: 35 hours per week (excluding breaks) on a rota over 7 days. Shifts will vary but will include days, evenings, weekends and bank holidays.
Salary: £38,000 per annum
Application Deadline: 20th July 2025
Interviews: First round 28th July 2025 (virtual), Second round 05th August 2025 (on site)


Benefits:
- 25 days’ holiday per year, plus bank holidays, increasing after 2 years’ service up to 30 days
- Ability to buy up to 3 days annual leave
- Pension scheme
- Cycle to Work, Tech and Home Scheme
- Season Ticket Loan
- Employee Assistance Programme (EAP)
- Health Cash Plan
- Group Life Assurance
- Staff discount at our bar and café
- Complimentary staff tickets
- Enhanced Maternity, Paternity and Adoption leave
- Staff networks, forums and social groups


All personal data submitted to the Roundhouse in the form of personal details forms is used for recruitment purposes and equal opportunities reporting only. By submitting a personal details form, you consent to the Roundhouse retaining your personal data for these purposes. Personal details forms contain your name, address and details relating to your gender, religion and nationality. All forms are anonymised before use. In accordance with GDPR all information submitted by unsuccessful applicants will be deleted within six months.