Box Office Manager

Box; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading festival organization is seeking a Box Office Manager to manage customer enquiries, group bookings, and the ticketing system for an upcoming festival in Manchester. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills, ensuring a smooth operation in a busy environment. Training days are scheduled prior to the festival's start, and the position will run until December, requiring approximately 46 working days.

Qualifications

• Must be organised, detail-oriented, and able to remain composed under pressure.
• Experience in customer service or a related field is advantageous.
• Ability to communicate effectively with a wide range of audiences.

Responsibilities

• Act as the first point of contact for all customer enquiries and group bookings.
• Take charge of the ticketing system for the festival.
• Work on-site in Manchester during the festival operations.

Skills

Organisational skills

Excellent communication

Detail-oriented

Proactive attitude

Professional composure

Job description

The Box Office Manager will be an important part of Festival operations, being the first point of contact for all customer enquiries, group bookings and taking charge of our ticketing system for this festival edition. This role is ideal for someone who is organised, proactive, enthusiastic, friendly, detail-oriented, an excellent communicator and can maintain a professional composure in a busy festival environment.

• There are 2 training days planned in August, and the main role commences on Mon 1 Sep until Fri 5 Dec. The post-holder will be expected to work a total of 46 days (approx 3 per week, see description for details).
• Work on-site in Manchester will be required

To apply: Please submit an up-to-date CV plus either:
1. a covering letter (1 page) that addresses the job description and criteria above; or
2. a short video letter (of up to 8 minutes in length), explaining what attracts you to the role and what you would bring to it.

Interviews will take place on Wednesday 6 and Thursday 7 August 2025.

The closing date for this position is 01/08/2025 at 16:00