Box Office Assistant - The Core

We Manage Jobs(WMJobs); Metropolitan Borough of Solihull; On-site; GBP 10,000 - 15,000; Part time

Job summary

The Core in Solihull seeks a part-time Box Office Assistant to deliver excellent customer service and ticketing support during busy events. The successful candidate will work within a vibrant arts environment, gaining invaluable experience, with flexible hours and competitive salary. If you have a passion for arts and customer service, this role offers a great opportunity to join a friendly team.

Benefits

Access to Local Government Pension Scheme

Flexible working options

Attractive staff benefits

Qualifications

• IT literate with knowledge of ticketing systems.
• Experience in cash handling and data input.
• Excellent customer service skills in a public counter environment.

Responsibilities

• Provide ticket sales and information at the Box Office.
• Ensure high standards of service to patrons.
• Participate in ticketing and banking duties.

Skills

Customer service skills

Knowledge of ticketing system

Cash handling

Data input accuracy

IT literacy

Job description

Box Office Assistant - The Core - Solihull

Part Time – 7.5 hours per week

This post will be required to work Friday 9am – 2.45pm and one evening per week (to include a Friday or Saturday).

The Core is a thriving multi-purpose arts venue in the heart of Solihull town centre, located in Theatre square adjacent to Touchwood. Comprising a main Theatre, smaller multi-use Studio, Café Bar and Courtyard Gallery exhibition space.

The busy venue hosts a varied mix of professional and amateur events including music, drama, comedy and dance.Events are held almost every night, ranging local drama groups to nationally touring promoters who find The Core a thriving, successful venue with loyal and supportive audiences.We also offer a highly successful seasonal pantomime show and a programme of daytime weekly classes and activities.

The venues’ Encore Café Bar serves hot and cold lunches, offers a fully stocked bar and a full catering function for events and conferences.

The Box Office, located within the main foyer of The Core, Solihull’s flagship community building is the frontline for the venue for ticket sales and information on all of our performances, events and activities.

We are seeking a new member of staff to work part timeto join our existing flexible and friendly team of permanent and casual staff, providing the high standards of service expected by our patrons.The successful applicant will be IT literate, have knowledge of a ticketing system (or equivalent software), knowledge of cash handling, accurate data input and have excellent customer service skills, preferably in a public counter-type environment.

An interest in the Arts is preferable but not essential. Full training will be given for all duties including ticketing and banking duties.

In return, we offer the opportunity to develop your experience and skills within a friendly, professional working environment.And at Solihull we also offer employees a competitive salary, together with a range of flexible working options, attractive staff benefits and access to the Local Government Pension Scheme.

If any applicant would like to know more about the post or hours prior to application please contact:

Richard Przyrodzki – Marketing Manager - [e-mail]

Closing date – 15 June 2025

Interview date – week commencing 23 June 2025

Please note we are not accepting CV’s for this position.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer.We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment

Attached documents
Job Description and Person Specification