Box Office Assistant Manager (Fringe) – Summerhall Arts

Published date: 2 April 2025
Contract Type: Temporary, fixed term, (7th July – 25 August 2025), PAYE employed
Salary/Fee: £13.60 per hour + holiday pay
Reports to: Box Office Manager
Closing Date: No set deadline

What is the Job…
Our brilliant Box Office team play a vital role during the Fringe and are instrumental in sharing our incredible shows with our audiences, selling tickets, and giving recommendations based on audience interests. This fast-paced, public-facing role is one of the first points of contact for most audiences attending the festival, so a high standard of customer service is a must.

Summerhall Arts is looking for an Assistant Box Office Manager to work closely with our Box Office Manager, to assist in overseeing the Box Office during this busy time, while providing support and leadership to our Box Office Assistants and Supervisors.

Who are we looking for…
This job requires an enthusiastic, confident and competent person with proven experience of ticketing provision, staff management and a keen eye for detail. A suitable candidate will have the ability to communicate well with artists and promoters, alongside an ability to provide exemplary customer service.

Main Purpose of Role…

• Overall efficient management of Summerhall Arts Box Office through ticketing software Red61.
• Assist Box Office Manager with show / website edits and updates. Liaise with the Fringe Society about show edits and updates.
• Assist Box Office Manager with training, managing and supporting the Box Office team.
• Assist Box Office Manager in management of ticket offers, complimentary tickets and show cancellations.
• Offer excellent customer service with the goal of achieving and surpassing sales targets and making the ticket-buying experience positive for our customers in person, online and over the phone.
• Working with artists and producers to facilitate their requests and provide ticketing support and guidance. Assist artists and producers in accessing their reports.
• Cash handling, digital ticket handling and troubleshooting technological issues.
• Supporting the Media Office.
• Supporting the day to day running of the venue, keeping areas clean and tidy, keeping on top of lost property, reporting any activities that may risk the safety of visitors.
• Assisting audiences who have specific access requirements.
• Ensure all issues are escalated to the relevant teams in a timely manner.
• Talking to audiences, giving advice, directions and recommending shows.

Required Skills…

• This role will suit someone who demonstrates experience of ticketing work, preferably with knowledge of the Red61 system.
• Ability to communicate with a broad range of artists, customers and promoters.
• Excellent organisation skills, time management and problem-solving skills.
• Ability to set and meet deadlines and cope with high pressure situations.
• Proven track record in providing excellent customer service and comfortable dealing with customer escalation cases.
• Self-reliant and self-motivated with an ability to work effectively independently and as part of the Summerhall team.
• Strong IT proficiency, and an ability to learn new software and systems (WordPress knowledge is useful but can be trained).
• Willingness and flexibility to work irregular hours (weekends/evenings/public holidays).
• Troubleshoot technical issues and driven to problem solve in the first instance.
• Publicly represent Summerhall Arts in a professional and friendly manner.

Please note: There is no fixed deadline for this role, however applications will be closed when positions are filled so, please register your interest at soon as possible. Due to the volume of applications, we unfortunately won’t be able to get back to unsuccessful applicants.