Box Office Assistant (Fringe) – Summerhall Arts

Published date: 3 April 2025 Contract Type: Temporary, Fixed term (1st – 25th August), PAYE employed Salary/Fee: £12.60 per hour + holiday pay Reports to: Box Office Manager

What is the Job?
Our brilliant Box Office team are instrumental in sharing our incredible shows with our audiences, selling tickets and giving recommendations based on audience interests.

This fast-paced, public-facing role is one of the first points of contact for most audiences attending the festival, so a high standard of customer service and a bright personality are a must. Ideally you will have worked in a box office before.

As the face of Summerhall Arts, assisting thousands of customers, audience members and companies each day, great communication skills and a big smile are essential! We are looking for people who can work independently as well as part of a team to ensure the smooth running of our venue.

What will you be doing?

• Talking to audiences, giving advice, directions and recommending shows.
• Selling Tickets using the Red61 ticketing system.
• Taking the initiative to anticipate audience needs and facilitating the best and safest experience.
• Supporting the day to day running of the venue, keeping areas clean and tidy, keeping on top of lost property, reporting any activities that may risk the safety of visitors to the supervisor team.
• Assisting audiences who have specific access requirements.

Who are you?

• Enthusiastic, motivated and hardworking.
• Have a passion for the arts and an excitement for the Summerhall Arts programme.
• Able to work well under pressure.
• Team player.
• Experience in a customer service role at a festival or arts organisation would be preferable.

Please note: There is no fixed deadline for this role, however applications will be closed when positions are filled, so please register your interest as soon as possible. Due to the volume of applications, we unfortunately won’t be able to get back to unsuccessful applicants.